P2P Analyst/Specialist
Perform day-to-day tasks within the Procure to Pay (P2P) stream, such as daily invoice processing (PO and Non-PO), expense reports audit, as well as support month-end closing activities. The performance should meet the requirements defined in the SLA/KPI’s.
R2R Analyst/Specialist
Responsible for the completeness, accuracy, and timeliness of general ledger, inventory, fixed assets, intercompany accounts, and cash management activities. R2R Specialist also supports the R2R Supervisor in ensuring that the month-end calendars are followed and respected. The performance should meet the requirements defined in the SLA/KPI’s.
B2C Analyst/Specialist
Perform various tasks within the Bill to Cash (B2C) stream, including daily cash application, processing of AR interface lines, and other day-to-day operational activities. B2C Specialist will also support the B2C Supervisor in implementing process improvement initiatives. The performance should meet the requirements defined in the SLA/KPI’s.
Collections Analyst/Specialist
Responsible for contacting clients (via phone, e-mail, or fax) and collecting outstanding receivables. In addition, the Collections Specialist will also work closely with the B2C Analysts and Specialists to handle receipts from customers, deductions, disputes, and escalations to Local Finance and Operational Teams. The Collections Specialist will also serve as the Subject Matter Expert (SME) of GBS Finance regarding Collections Process and will support the B2C Supervisor in preparing collections reports and in designing and implementing process improvement initiatives. The performance should meet the requirements defined in the SLA/KPI’s.
Master Data Management (MDM) Analyst/Specialist
Responsible for reporting, quality, completeness, accuracy, and timeliness of the Master Data set up/maintained in the system. Coordinates within the MDM Team concerning Supplier and Customer creation and updates from the local finance and stakeholders. The MDM Specialist will also ensure that internal controls for master data records are in place and effective. Ensure that the MDM team meets the requirements defined in the SLA/KPI, liaise with the supervisor about any issues/dependencies that might arise
Leadership Roles:
Oversee the Team’s operational performance and ensure excellent service delivery in accordance to the defined SLAs/KPIs. The Leader will also be working closely with the Regional Process Owner to drive and deliver the Global Standard Process to streamline the processes and help drive process improvement projects and ensure team’s compliance with internal controls. Leaders will also drive strong working relationship with the stakeholders and GBS Management.
For Pooling
Hybrid Setup