About the Role
The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.
Key Responsibilities
- Understand and demonstrate all policies and expectations of branch fitness facilities.
- Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
- Ensure adequate cleaning products are placed in fitness facilities.
- Clean high touch areas and all other equipment between sessions.
- Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
- Provide notification to members when appropriately 10 minutes remain in a member's session.
- Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
- Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
- Able to work opening, closing, and weekend shifts on a flexible schedule.
Skills, Knowledge and Expertise
Required Qualifications
- Fitness floor or customer service experience
- CPR/AED certification
- CORI/SORI background check
Preferred Qualifications
- NCCA or similar accredited personal training certification
Physical Demands
- Ability to physically and verbally interact with members and staff.
- Ability to handle cleaning supplies and personal protective equipment.
- Ability to travel throughout the fitness center.
- Ability to lift up to 50 lbs.
Benefits
Why work at the Y?
The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:
- Developing your leadership skills in a caring, challenging & diverse working environment.
- Exploring a wide range of opportunities as you learn new skills and functions.
- Shaping the future of young children while making a difference each day for our communities and each other.
- Engaging in YMCA career training programs and working alongside those who have the same passion.
- A healthy work/life balance
- Comprehensive benefits including:
- FREE YMCA Membership for you.
- Discount on Specialty Programs like Personal Training and Swimming Lessons.
- Discounted or FREE family membership.
- Robust Retirement Plan up to 10%. (see eligibility requirement)
- Health, Dental, and Vision Benefit Package.
- Vacation and Sick Time (PT receive sick time)