Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Primary Responsibilities
This member assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.
Specific Responsibilities
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Assists in the compilation of documentation required for RFPs – certifications, resumes, etc.
- Generates quotes that are accurate and branded according to SGS standards
- Inputs quotations and RFPs into CRM systems
- Assists in follow up notifications on older existing deals
- Updates client owners, client names, and other information, as needed, in CRM systems
- Serves as the main points of contact for ship owners and other customers requesting SGS services
- Engages with customers to develop relationships based on trust and competence
- Markets research to include the following:
- Internet search for articles on vertical markets, e.g. PFAS, Air, etc.
- Lead generation and customer information: Search for contact lists in various markets (e.g, water districts)
- Competitor website review and intel summary
- Updates data in LIMS for Affiliates.
- Communicates, as required, with ISMs and other internal staff.
- Develops skills and knowledge to progress in your career.
- Develops trust by providing timely responses to all inquiries, whether by phone or email.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Ensures work area in GBS is kept clean and presentable at all times.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.
Qualifications
Profile:
- Bachelor’s degree in science, knowledge of Pharma industry / GMP is an asset.
- Strong communication skills, written and verbal, C1 level English.
- Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization.
- Intermediate personal computer skills including Outlook, Microsoft Office, job task applications, Internet, On-line data systems.
- Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
- Strong organizational skills to track revisions, client feedback, and cost updates.
- Proficient in effectively prioritizing tasks to meet deadlines.
- The ability to meet commitments made to yourself and others, and acknowledge and accept your choices, actions and results.
- The ability to ask questions to verify understanding, and use tact and consideration when delivering feedback.
- Demonstrate responsiveness, adaptability and flexibility with changing environments, responsibilities, tasks, and people.
- Methodically identify and resolve problems by gathering and analyzing information.
- Understand and comprehend information, as well as find application and value from new knowledge.
- The knowledge and ability to use computers and technology efficiently and effectively.
- The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
- Encourage and embrace dialogue from team members. Share key information with others involved in a project, work to accomplish objectives, respond with enthusiasm to directives, and show support for departmental and organizational decisions.
- Follow detailed procedures to ensure accuracy in the entry and reporting of data.
- Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles.
- Sets high standard of excellence to ensure quality assurance in every aspect of work performed.
- Take personal responsibility and ownership to adhere to all company policies and procedures, and complete work timely and in accordance with performance expectations.