Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Primary Responsibilities
Sales Support assist the various Sales Representatives and Managers in lead investigations, compiling documentation, generating client quotations, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.
Specific Responsibilities
Sales Support responsibilities may include all or a subset of the following:
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Generates all customer-related documentation, including quotes and proposals, negotiated fees, terms and conditions, non-disclosure agreements, service agreements, statements of work, and any other associated documentation that are accurate and branded according to SGS standards.
- Assists as required in the compilation of documentation required for RFPs – certifications, resumes, etc.
- Assists in follow up notifications on older existing quotes as required by Affiliate managers.
- Data entry of quotations and RFPs into appropriate systems (eg., LIMS, CRM, etc.)
- Updates changes to customer information in appropriate systems as directed.
- Execute requests for market or customer research, which may include the following:
- Internet search for customer details or articles on vertical markets, regulations, etc.
- Lead generation: Search for contact lists in various markets
- Competitor website review and intel summary.
- Receive, qualify and respond, as required, to standard inquiries and sales leads, engaging the sales staff accordingly.
- Communicates professionally with sales colleagues and other internal staff.
- Develops skills and knowledge to progress in your career.
- Develops trust by providing timely responses to all inquiries, whether by Teams, email, or phone.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
Qualifications
Profile
- Bachelor’s degree in fields specified by the hiring Affiliate, or equivalent educational background and experience.
- B2 level English or better, with commensurate spoken fluency.
- Prior sales support in the professional services industry is desirable.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Intermediate personal computer skills including email, Microsoft Office, job task applications, Internet, On-line data system.
- Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
- Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); and color vision (ability to identify and distinguish colors).
- Travel is negligible.
Additional Information
Required Skills
- The ability to meet commitments made to yourself and others, and acknowledge and accept your choices, actions and results.
- The ability to ask questions to verify understanding, and use tact and consideration when delivering feedback.
- Demonstrate responsiveness, adaptability and flexibility with changing environments, responsibilities, tasks, and people.
- Methodically identify and resolve problems by gathering and analyzing information.
- Understand and comprehend information, as well as find application and value from new knowledge.
- The knowledge and ability to use computers and technology efficiently and effectively.
- The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
- Encourage and embrace dialogue from team members. Share key information with others involved in a project, work to accomplish objectives, respond with enthusiasm to directives, and show support for departmental and organizational decisions.
- Follow detailed procedures to ensure accuracy in the entry and reporting of data.
- Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles.
- Sets high standard of excellence to ensure quality assurance in every aspect of work performed.
- Take personal responsibility and ownership to adhere to all company policies and procedures, and complete work timely and in accordance with performance expectations.