GBS Total Rewards People Experience Lead

About the role

At Convatec, we’re transforming how we are delivering people experience — moving beyond traditional shared services to create frictionless, people‑centric experiences at scale.

As Total Rewards People Experience Lead, you will play a key global role in shaping and continuously improving how reward and mobility services are delivered across Convatec. Operating within our Convatec Business Services (CBS) model, you will translate Total Rewards strategy into simple, scalable, and high‑quality services that support colleagues and leaders around the world.

This is a senior, hands‑on leadership role for someone who thrives in optimization, problem‑solving, and innovation, and who is passionate about improving colleague experience through smarter processes, strong partnership, and technology‑enabled solutions.

 

The role

At Convatec, we are evolving how Total Rewards services are delivered to create simpler, more consistent and people-focused experiences.

As Total Rewards People Experience Lead, you will lead the operational delivery and continuous improvement of Reward and Mobility services within our global business services environment.

This role sits at the intersection of Total Rewards and operational excellence. You will translate Reward strategy into practical end-to-end processes, ensuring services are accurate, efficient, well-governed and increasingly enabled by technology.

We're looking for someone who enjoys understanding how a process really works, identifying where it can work better, and taking ownership from problem identification through implementation and sustained delivery.

What you'll do

• Lead and develop a team responsible for delivering high-quality Reward and Mobility services.
• Own and continuously improve end-to-end operational processes, ensuring quality, accuracy, controls and clear accountability.
• Translate Total Rewards strategy into practical, scalable services, partnering closely with Reward COEs and regional stakeholders.
• Identify opportunities to simplify and automate manual processes, using technology and data to improve efficiency and colleague experience.
• Use data and operational insights to identify root causes, make informed decisions and drive the right actions.
• Strengthen service governance, process controls and performance measures to ensure reliable delivery.
• Partner across People, Technology, Finance and other business services teams to improve cross-functional processes.
• Balance global consistency with local requirements across the countries and regions supported.

What we're looking for

We're open to different career paths. You may come from Total Rewards, HR Operations, People Services or Shared Services, but you should be able to demonstrate how you have personally owned and improved operational processes.

• Minimum 5 years of Experience in Reward, Compensation & Benefits or related People Operations, with a sound understanding of how these processes work operationally.
• Experience working within, partnering with, or delivering services through a Shared Services / GBS environment.
• Demonstrated ownership of end-to-end processes, from understanding the problem and designing the solution through implementation, governance and ongoing improvement.
• Experience simplifying, automating or improving processes, with evidence of tangible outcomes.
• Strong analytical judgment, including the ability to interpret operational data, identify issues and determine appropriate actions.
• A strong focus on quality, accuracy and follow-through, taking issues through to resolution rather than simply handing them off.
• Confidence working with stakeholders across functions and countries.
• People leadership experience, with the ability to build capability and support a high-performing service team.
• Experience working across more than one country or region.
• Strong written and spoken English.

Nice to have

• Experience with cloud-based HR platforms such as Workday or similar HR technology.
• Exposure to Reward processes across the UK, Asia-Pacific and/or Latin America.
• Experience with mobility or broader Reward administration.
• Additional languages.

 

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.