Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Global Technical Coordination Centre Manager will be responsible for :
- Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
- Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.
- At all times, comply with SGS Code of Integrity and Professional Conduct
- Global Contract Governance & Delivery
- Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover
- Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues.
- Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing
- Team Leadership & Shift Operations
- Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness.
- Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing.
- Performance Management
- In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
- Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams
- Technology Ownership & Transition
- Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts
- Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.
- Risk, Compliance & Client Experience
- Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
- Own incident management, claims escalation, and flash reporting for urgent NCRs
- Ensures work area in RBS is always kept clean and presentable.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS health and safety and HR policies and procedures.
Qualifications
Experience
- Minimum 3-year experience in EPCs and/or Operators in OG Industry
- Minimum of 7-10 years’ experience in QA/QC coordination activities
- TIC Industry experience is desired but not mandatory.
- Experience in dealing with claims and complaints.
- Experience in developing new reporting /auditing templates for new service scopes.
- Familiar with matrix structured international organisations advantageous
Qualifications
- Must – university degree or equivalent, preferable in relevant technical discipline
- Must – business grade English language C1
- Desirable – additional languages, e.g. Spanish, French
Required Skills
- Strategic thinking
- Strong verbal and written communication skills
- Self motivated
- Delivery focussed
- Active listerner
- Strong collaboration skills
- Extensive EPC and/or Operator experience.
- Must have good communication skills at all levels
- Multi projects/contracts management skills
- Interaffiliate/Interntionational exposure.
- Strong team managerial experience.
- Knowledge of international technical standards (e.g. ASME, EN)
- Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
- Team player with a real ability to network and collaborate
- Ability to work independently and coordinate several activities simultaneously
- Clear understanding of the current service needs in TIC industry
- Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with.
- Solution oriented problem solver who can deal in an assertive way with different corporate cultures.