Job Description
About the Role
As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual & commercial guidelines to actively drive sales in your store. You lead, coach, and develop strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
- Contribute to the total OMNI customer experience in your store by following-up the visual and commercial curation according to guidelines (In-direct)
- Representing yourself and the H&M Brand positively during customer interactions (Direct)
- Set, implement, and follow up on store visual & commercial goals with Store Manager, Area Visual Manager and Store teams
- Lead your VM team to organize, plan and prioritize workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
- Launch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management team & Area Visual Manager
- Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
- Perform sales report (KPIs) follow-up, identify, and prioritize visual & commercial opportunities with Store Management team
- Ensure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
- Follow-up all procedures, best practises for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management team
Fashion & Trend Awareness
- Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
- Coach and develop your VM team to plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store
Team & Development
- Lead, inspire and educate your store team, keep them up to date with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
- Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product & commercial presentation according to guidelines
- Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
- Responsible for recruiting, onboarding, performance management, upskilling and development for talents and new colleagues with Store Manager & Area Team
- Complete talent management and succession planning in your store for future talents to support business needs
- Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
- Ensures Store teams complete Visual Competences & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
- Support Sales Market and Area teams with talents for expansion (store projects) needs
Visual & Commercial Execution
- Responsible for the visual, commercial, and styling curation in the store based on commercial calendar, allocation, store activation plan and trends according to visual & commercial guidelines
- Coach and follow-up that your VM team carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure that the VM team creates clear trends and stories according to inspiration from the visual & commercial guidelines
- Ensure your VM team secures window & styling execution accordingly to visual & commercial guidelines to create inspirational & commercial customer experience
- Ensure your VM team maintains a good customer flow by maintaining commercial layout, fixtures to secure the best trend story placement
- Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements
- In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store
- Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind
- In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout
- Ensure your store has enough quantities of sale, and other activity including POS material according to local routines
- Keep sales floor and back of house clean, organized, and safe according to local security guidelines
Qualifications
Who You Are
- To be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious and creative; always looking for inspiration.
- With your extensive visual & commercial experience your able to be proactive, solution focused and flexible to achieve results cross functionally.
- Experience from working as a Visual Merchandiser in store
- Experienced in team coaching, talent development including upskilling with strong leadership skills
- Experience with being solution focused to improve product presentation and commercial implementation in store
- Good knowledge of retail management, visual, commercial & operational best practises, routines, and tools
- Know how to manage, follow-up and act on selling equation and weekly sales reports
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- We are an inclusive company where you’re encouraged to be yourself at work
- You will have access to a large global talent community, where career growth and aspirations have no limits
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information
Compensation: expected base salary range is $20.90 - $24.04 hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
H&M Fashion USA, Inc. – Maki Assessment Tool:
To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.
After completing the assessment, you’ll have the opportunity to share feedback and ask questions.
If you experience any difficulties or prefer an alternative assessment method, please contact [email protected]. Choosing an alternative will not impact your application. For more information on how we process your personal data, please see our Privacy Notice.