Hospital Manager
$70,000 - $85,000
Full-time opportunity in Gilbert, Arizona
Schedule: Full-time, Monday through Friday; must be flexible, including Saturday/Sunday as needed
The Hospital Manager is a leader and an integral member of the hospital management team at AVECCC, a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. Partnering with the Managing Veterinarian and the Hospital Director, you'll provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Why Join AVECCC
AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients. AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.
In your day-to-day, you will:
Leadership and Planning
- Collaborate in a leadership role with the Managing Veterinarian and Hospital Director as the "owners" of the hospital's success
- Oversee the hospital schedule and manage labor costs to budget
- Participate in weekly leadership meetings with a solution-oriented and collaborative mindset
- Establish goals for the practice and staff
- Act as a champion for change and identify, document, share, and promote best practices
- Consciously shape a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians
- Exhibit a calming, humble, and teachable attitude while having the ability to address decisive change through the hospital
- Plan and lead a cadence of employee and department meetings
Operations
- Educate employees on hospital policies and procedures, medical protocols, and client interactions
- Develop and implement hospital policy, including DEA/Controlled Substances and OSHA compliance
- Perform quality checks and reviews of client files
- Monitor computer systems and work with HelpDesk to resolve technical systems and equipment issues
- Work with the Charge Nurses of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams and procedures, and transport between sister hospitals
- Develop an in-depth understanding of the local market and relationships with referring general practice veterinarians to understand their needs
- Identify and execute short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisition of new equipment
People Management
- Participate in the oversight of the employee benefits program and hospital insurance plans
- Work with the Managing Veterinarian, Human Resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining, and terminating as required
- Recruit new employees and participate in the selection process
- Oversee the completion of employee orientation, training, and performance appraisals
- Coach and mentor employees and identify continuous learning and skill building needs
- Implement performance-based incentive and rewards and recognition programs
- Mediate conflict and maintain employee morale
- Manage staff and reinforce hospital team agreements, modeling that each team member is responsible for the hospital culture
Client Service
- Drive client visits through strategic client communication and local marketing efforts
- Train staff on client service initiatives and use client visit growth best practices
- Demonstrate and reinforce the highest level of client service
- Manage client relationships and effectively resolve client issues and escalations
- Oversee client follow-up procedures
- Utilize client service initiative measurements to evaluate hospital and staff performance
Financial
- Ensure payroll is accurately completed and submitted for all hospital staff
- Oversee accounts receivable and weekly revenue
- Continually drive revenue and manage costs to budget
- Perform invoice audit reviews
- Manage employee balances
- Manage inventory and oversee the semi-annual inventory process
- Approve any promissory notes or payment plans outside of regular options
- Work with senior leaders to control all facility and administrative costs
- Ensure the calculation and processing of DVM production payments occurs
- Work closely with veterinarians, technicians, and support teams
- Contribute to a positive, team-focused hospital culture
What You Bring
Knowledge
- Supervisory and leadership experience
- Multi-functional operations experience, including budget and labor management
- Customer service and marketing techniques
- HR policies, including state and federal regulations
- Standard operating procedures and protocol development
- Staff management, including coaching, development, performance appraisals, and resolution management
Skills
- Customer service best practices
- Interpersonal skills
- General management skills, including reporting and data analysis
- Problem solving and conflict management skills
- Excellent oral and written communication skills
- Organizational skills
- Basic computer skills (Microsoft Office, email, and practice management software knowledge preferred)
Abilities
- Ability to delegate responsibility and achieve results with hospital team members
- Able to handle multiple tasks and remain flexible with assigned duties
- Capable of championing change and driving innovative programs in the hospital
- Works well in a team environment
- Capable of quality decision making
- Ability to coach, correct, develop, and motivate employees
- Excellent time and task management
- Professional and courteous presentation with staff and clients
Teamwork
- Participates in a positive manner in all group sizes
- Refrains from participating in gossip
- Supports team members by assisting other areas and is receptive to feedback and suggestions
- Engages in active problem-solving vs. problem-identifying
- Makes suggestions related to client and patient service improvements and hospital efficiency
Physical
- Able to perform many aspects of companion animal medicine, surgery, and diagnostics
- Able to sit, stand, and walk for extended periods of time
- Able to lift, reach, and bend as needed
- Able to perform all duties and responsibilities as described
- Able to function as a team member within a veterinary hospital setting
- Able to be positive, supportive, and encouraging as needed
- A collaborative mindset and commitment to exceptional patient care
Perks & Benefits
- CE allowance
- Full health benefit packages
- 401K with a company match
- Employee pet discounts
- Paid Time Off
Location Highlight
Gilbert, Arizona sits in the East Valley of the Phoenix metro area, offering easy access to big city amenities along with a close-knit community feel. The historic Heritage District is home to local restaurants and shops, while the Riparian Preserve and nearby San Tan Mountains offer year-round opportunities to get outdoors under sunny Arizona skies.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.