Employer: Turner Enterprises Management, LLC
Position: Hospitality Maintenance Technician
Location: Vermejo Reserve – Raton, NM
Type: Seasonal / Hourly / Non-Exempt / Non-Benefits Eligible
Housing: Yes
Anticipated Start Date: January 2027
Are you a skilled, hands-on maintenance professional who takes pride in solving problems and keeping facilities operating at their best? Have you dreamed of applying your technical expertise in a world-class luxury hospitality setting surrounded by the natural beauty of northern New Mexico?
At Ted Turner Reserves, we connect people with nature by providing one-of-a-kind outdoor experiences in luxury settings, and we're looking for passionate, enthusiastic individuals to be a part of our growing team.
Our premier Reserve, Vermejo, is currently seeking a Hospitality Maintenance Technician to help ensure the safety, functionality, and exceptional condition of our guest accommodations, hospitality facilities, and supporting infrastructure within our 560,000-acre Reserve.
ABOUT THE POSITION
As the Hospitality Maintenance Technician, you will support the daily maintenance, repair, and preventative upkeep of guest accommodations, lodges, and hospitality facilities at Vermejo Headquarters. Working as part of the Maintenance Division, you will troubleshoot facility issues, perform general repairs, and maintain essential building systems while supporting Vermejo's commitment to exceptional guest experiences.
This hands-on position requires strong technical skills, attention to detail, and the ability to independently address maintenance needs in a remote luxury hospitality environment. You will collaborate with maintenance leadership and other departments to ensure guest facilities remain safe, functional, well-maintained, and ready for daily operations.
You will also be responsible for:
- Performing routine inspections and preventative maintenance of guest accommodations, lodges, offices, and hospitality facilities to identify and address maintenance needs.
- Troubleshooting and completing repairs involving plumbing, electrical, HVAC, carpentry, painting, and general building systems within the scope of training and qualifications.
- Responding promptly to maintenance requests, prioritizing repairs, and documenting completed work through the established work order system.
- Inspecting, maintaining, and supporting the operation of mechanical equipment, fixtures, appliances, and other facility systems.
- Monitoring and testing water systems according to established procedures and applicable water quality requirements.
- Safely operating and maintaining hand tools, power tools, maintenance equipment, and authorized machinery.
- Performing carpentry, painting, minor renovations, and general facility improvement projects as assigned.
- Supporting landscaping, groundskeeping, exterior maintenance, and seasonal property upkeep.
- Assisting with annual deep cleaning projects, seasonal facility preparation, and off-season employee housing maintenance.
- Maintaining the cleanliness, organization, safety, and overall presentation of maintenance work areas and guest facilities.
- Communicating professionally with guests and responding promptly to guest-related maintenance concerns.
- Coordinating with the Front Office, Rooms, Guest Services, and other departments to anticipate maintenance needs related to guest arrivals, departures, and special events.
- Supporting the preparation, maintenance, and operational needs of on-site and off-site guest events.
- Identifying and reporting equipment deficiencies, safety hazards, and facility concerns while coordinating specialized repairs with management and qualified personnel.
- Maintaining accurate maintenance records and communicating repair status, equipment needs, and operational concerns to maintenance leadership.
- Following established safety procedures, including the proper handling and storage of tools, equipment, cleaning products, and hazardous materials.
- Working a flexible five-day schedule, including weekends, and participating in a rotating 24-hour on-call schedule to respond to urgent maintenance needs.
- Following all applicable Company and Reserve policies and procedures and performing other duties as assigned.
YOUR QUALIFICATIONS
Essential:
- Minimum of two years of maintenance or facilities experience in a hospitality, commercial, or similar environment.
- Working knowledge of HVAC, plumbing, electrical, and general building maintenance and repair.
- Experience performing basic carpentry, painting, preventative maintenance, and facility repairs.
- Ability to diagnose, troubleshoot, and resolve routine maintenance issues safely and efficiently.
- Ability to safely operate hand tools, power tools, and maintenance equipment.
- Strong organizational, communication, and problem-solving skills, with attention to detail and property presentation.
- Ability to work independently and collaboratively while managing multiple maintenance priorities in a remote hospitality environment.
- Strong guest service skills and the ability to communicate professionally with guests and team members.
- Flexibility to work weekends, holidays, extended hours, and rotating on-call assignments as operational needs require.
- This position requires operation of vehicles, and you’ll need to possess a valid driver’s license or be able to obtain one within 30 days of employment. Your driving record will need to meet the standards and requirements of the Company and the Company’s insurance provider.
- You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.
Preferred:
- High school diploma or GED.
- Experience working in a luxury hotel, resort, lodge, or hospitality property.
- EPA, HVAC, or other relevant maintenance certification.
- Experience with preventative maintenance programs and electronic work order systems.
- Basic proficiency with Microsoft Office applications.
- Experience maintaining facilities and building systems in a remote or large-property environment.
YOUR QUALITIES
- You're alert, friendly, and eager to assist guests politely and promptly.
- You demonstrate genuine care and compassion for guests and team members, both within and outside your department.
- You place a high priority on teamwork and fostering a positive, collaborative working environment.
- You're self-directed, dependable, energetic, and capable of managing multiple responsibilities.
- You're resourceful, adaptable, and comfortable troubleshooting unexpected maintenance and operational challenges.
- You demonstrate sound judgment, integrity, and attention to detail in maintenance, safety, and guest service.
- You take pride in maintaining clean, organized, safe, and well-functioning facilities.
- You're comfortable working independently in a remote environment and responding to changing operational priorities.
- You conduct yourself professionally both in and outside the workplace.
EMPLOYEE BENEFITS & PERKS
- Paid Sick Leave
- Employee Assistance Program
- Competitive hourly wage commensurate with experience.
- Access to amenities and outdoor adventures
- Live and work in one of the most stunning natural environments in the country
ACCOMMODATIONS
This position will require you to live on Vermejo headquarters, located approximately 40 miles from the closest town (Raton, NM). Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.
Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability). You may be subject to sharing a room with one other employee depending on the availability of a single dorm room.
Due to Vermejo's remote location, employees should be comfortable living and working in an isolated mountain environment with limited access to shopping, dining, and other services.
You will need to provide or arrange for your own transportation to and from Raton for personal supplies.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
On a regular basis, you can expect to:
- Stand, walk, use hands and fingers to handle objects and equipment, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
- Lift and/or move up to 50 pounds or more, depending on assigned tasks.
- Remain on your feet for extended periods while performing maintenance, repairs, and facility upkeep.
- Perform repetitive physical activities, including bending, reaching, lifting, carrying, painting, and handling tools and equipment.
- Push, pull, and transport maintenance equipment, tools, supplies, and materials.
- Work with hand tools, power tools, mechanical equipment, and building systems while following established safety procedures.
- Perform physically demanding maintenance duties indoors and outdoors, including repairs, groundskeeping, and facility improvement projects.
- Work on ladders or in elevated areas using appropriate safety equipment and procedures.
- Work a flexible schedule, including weekends, holidays, extended hours, and rotating 24-hour on-call assignments as operational needs require.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
You may be exposed to wet or humid conditions, moving mechanical equipment, outdoor weather conditions, extreme cold, extreme heat, cleaning chemicals, fumes or airborne particles, vibration, and low to moderate noise levels.
The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodation inquiries must be made to the Company’s Human Resources Department for consideration.
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.
For more information, visit https://tedturnerreserves.com/careers/.