Hospitality Team Lead

Company Description

At Aramark we empower our people to create experiences that matter.

We share a passion for hospitality; it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

Are you a passionate hospitality professional with leadership experience and a commitment to delivering exceptional customer service? We are currently seeking a Hospitality Team Lead to join our team in Stratford. This is an exciting opportunity to take the lead in delivering outstanding hospitality services within a dynamic and rewarding environment.

What's in it for you?

• 40 hours per week
• Working 5 days over 7, including some weekends as required
• 36 working weeks per year with equated pay spread across 12 months
• Life assurance and pension scheme
• Employee discounts and wellbeing support
• Access to training and development opportunities
• A supportive team environment with opportunities to progress

What you'll be doing

• Leading and motivating a hospitality team to deliver excellent customer experiences
• Supporting the day-to-day operation of hospitality and catering services
• Ensuring food safety, health & safety, and company standards are consistently met
• Assisting with staff training, induction, and ongoing coaching
• Coordinating hospitality bookings and ensuring events are delivered to a high standard
• Managing stock, ordering, and controlling wastage where required
• Handling customer feedback professionally and resolving issues effectively
• Supporting management with operational and administrative duties

Qualifications

About you

• Previous experience in hospitality, catering, or food service leadership
• Strong communication and organisational skills
• A hands-on approach with the ability to lead by example
• Excellent customer service skills and attention to detail
• Knowledge of food hygiene and health & safety practices
• Flexible and reliable, with the ability to work a variety of shifts across the week
• A team player with a positive and proactive attitude

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including references and an enhanced DBS check in line with Keeping Children Safe in Education (KCSIE).

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [email protected]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.