Housekeeping Quality Management Intern

Company Description

About our hotel

Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards.

Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals.

Job Description

Let your passion for excellence shine.

At Sofitel Legend The Grand Amsterdam, we believe in creating unforgettable experiences for both our guests and our ambassadors. As a Housekeeping Quality Management Intern, you will be part of a passionate and dynamic team that strives for the highest standards in luxury hospitality.

Your role

In this diverse internship, you will play a key role in maintaining and elevating the quality standards within our Housekeeping department. Acting as a link between different teams, you will assist the Housekeeping Management with daily operations while ensuring our legendary Sofitel standards are met. You will supervise quality processes, coordinate administrative tasks, and contribute to projects that enhance guest satisfaction.

Your responsibilities include:

• Supervising and inspecting guest rooms and public areas to ensure impeccable cleanliness and maintenance.
• Supporting the Housekeeping Manager with planning, scheduling, and coordinating the team.
• Managing guest requests and handling feedback with care and efficiency.
• Working closely with other departments, including Front Office and Engineering, to guarantee seamless operations.
• Assisting in quality audits and contributing ideas to further improve our services.
• Participating in cross-departmental operational shifts to broaden your hotel knowledge and gain valuable hands-on experience.

Qualifications

What we are looking for

• You are enrolled in a Hospitality Management or related study (MBO/HBO level).
• You have an eye for detail and a passion for delivering high-quality service.
• You are proactive, flexible, and eager to learn in a fast-paced luxury environment.

Additional Information

What we offer

Our team is young, dynamic, and passionate about hospitality. The Grand highly values personal and professional development, which is why we have a dedicated Training Manager who actively supports your growth throughout your internship journey.

In addition to your operational learning experience, you will have the opportunity to:

• Participate in various cross-trainings across different hotel departments
• Gain exposure to quality management and operational coordination projects
• Take part in an operational management shift once per month, providing valuable insight into daily hotel operations and decision-making
• Explore future career opportunities within Sofitel Legend The Grand Amsterdam and the wider Accor network

 

The internship allowance is €750 gross per month based on 38 hours per week. In addition, you may be eligible for a travel allowance.

Every day, you can enjoy a complimentary meal in our staff canteen.

Love dining out? As part of the Accor family, you can enjoy discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.

Please note that only candidates who already have the legal right to work in the Netherlands will be considered. Sofitel Legend The Grand Amsterdam does not provide visa or work permit sponsorship.