Hub Coordinator

Location: 66 Fordhouse Blvd, Etobicoke, ON, M8Z 5X7

Shift: Saturday to Wednesday (6:00 AM to 2:30 PM)  - flexibility required based on business needs

S'more about the team:

Reporting directly to the Hub Manager,  the Hub Coordinator will participate in scheduling on road delivery operations and providing front-line leadership. You will help execute the day-to-day operations of the business, coordinate vehicle capacity, serve as a support person for hourly staff, and champion health and safety initiatives ensuring site compliance .

Lettuce share what this role will be responsible for:

• Support a team of Delivery Associates to meet quality standards, achieve performance metrics, and execute the delivery processes end-to-end
• Accountability for health & safety compliance, recordkeeping, reporting, and investigation
• Meeting and exceeding service KPIs, and responding to customer service requests and escalations
• Conduct morning team huddles to convey safety messaging, quality tips, and maintain engagement and open communication with employees
• Perform dispatching functions for drivers while on-road. Direct activities and provide training, coaching, and guidance
• Management of employee scheduling and time & attendance
• Responsible for ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
• Help maintain an inclusive workplace culture and relationships with all staff, delivering on development and retention goals
• Communicate any issues with Hub Manager and Fleet Asset Specialist
• Providing End Of Shift reporting to Hub Supervisor with a breakdown of any on-road incidents and status of any returned boxes.
• Ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
• Other duties as assigned

Sound a-peeling? Here's what we're looking for: 

• 1-2 years experience in delivery dispatch
• A valid full driver’s license required
• Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules including nights, weekends, and holidays as required
• Basic proficiency in manipulating data and reporting
• Can lift up to 50lbs and participate in physical job activities such as standing, walking, crouching daily. Can work in an environment that may be hot, cold, and noisy.
• MHE license is ideal, on-site training is available
• Ability to work calmly and effectively under pressure in a fast-paced, deadline-oriented environment

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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