ICT Infrastructure Support Engineer

The ICT Infrastructure Support Engineer will support the technical delivery and maintenance of client IT infrastructure from the Lagos office and remotely. The role is hands-on with servers, networks, and hardware, and client-facing to ensure client SLAs and project requirements are met. Requirements Requirements - 0-2 years experience in ICT support, server, or network environment - Basic knowledge of Windows Server, Linux administration - Basic knowledge of networking: TCP/IP, VLAN, Routing, Switching, Firewalls - Familiarity with virtualization: VMware, Hyper-V is an added advantage - Familiarity with backup tools and remote support tools: TeamViewer, AnyDesk - Good troubleshooting, communication, report writing, and client management skills - Relevant certifications: CCNA, MCSA, CompTIA A+/N+ are an added advantage Key Responsibilities 1. Server & Infrastructure Support - Assist with installation, configuration, and maintenance of physical and virtual servers: Windows Server, Linux - Support server patching, backups, and monitoring of server health, storage, CPU, and RAM - Assist with management of Active Directory, DNS, DHCP, File and Print services 2. Network & Hardware Support - Support LAN/WAN, switches, routers, firewalls, and VPNs remotely - Diagnose and resolve hardware issues: desktops, laptops, printers, servers - Assist with data center and telecom hardware configurations - Conduct preventive maintenance and support IT asset inventory 3. Client Delivery & Support - Serve as support contact for assigned clients under supervision - Provide remote and onsite 1st level support within SLA - Support client projects: system rollouts, upgrades, migrations - Assist with training client staff on systems and best practices via virtual sessions - Prepare technical reports and health checks for clients 4. Project & Documentation - Coordinate with vendors for procurement and technical escalations - Document configurations, network diagrams, and client environments - Ensure compliance with client IT security policies and best practices What We Offer - Hands-on training and mentorship on national infrastructure and capacity building projects - Technical growth in enterprise, telecom, and data center environments - Certification support