Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
We’re looking for a hands-on people leader to own and scale India Payroll Operations — someone who can develop a high-performing team, strengthen execution, and drive excellent customer outcomes across a complex and growing market.
You will manage an established team of specialists and own the operating rhythm for the function: day-to-day execution, escalation management, quality, vendor performance, team development, hiring, onboarding, and process improvement. This is a hands-on leadership role for someone who can build on a strong foundation, raise the bar as the team scales, and create the structure needed for specialists to do their best work.
The right person brings strong people leadership, operational rigor, polished senior-stakeholder communication, and practical India payroll experience. You should be comfortable working closely with clients, external vendors, and internal teams like R&D, Support, Compliance, Product, and Customer Success to resolve issues, deliver strong customer experiences, and strengthen India payroll operations.
Note: This role is based in our Bangalore office and follows a hybrid schedule, with team members expected to work from the office at least three days per week. The expected working hours are 2:00 PM–10:00 PM IST.
What you will do
Lead, coach, and grow the team
- Manage, coach, and develop a team of India Payroll Operations specialists, setting clear expectations around quality, ownership, responsiveness, and customer experience.
- Create meaningful growth opportunities for team members through regular feedback, mentorship, training, knowledge sharing, and clear development plans.
- Own hiring, onboarding, training, and capacity planning as the team continues to scale.
- Build a high-performing team culture grounded in accuracy, accountability, strong communication, operational discipline, and continuous improvement.
Own execution and quality
- Oversee day-to-day India payroll workflows, ensuring timely and accurate execution across the team.
- Manage complex escalations and customer-impacting issues with strong judgment, clear communication, and effective follow-through.
- Maintain strong customer outcomes across time to first response, backlog management, case resolution, escalation handling, and CSAT.
- Strengthen existing QA standards, audit routines, case review processes, SOPs, playbooks, and escalation frameworks as the team scales.
- Support operational quality across India payroll compliance activities, including TDS, professional tax, EPF, quarterly filing support, annual POI, Form 16 coordination, and related payroll activities.
Scale processes, systems, and partnerships
- Identify opportunities to make existing workflows, controls, documentation, tooling, and operating rhythms more scalable and efficient.
- Manage external vendors and partners, holding them accountable to timelines, quality expectations, issue resolution, and escalation standards.
- Use operational data, QA findings, customer feedback, and team insights to identify root causes and drive durable improvements.
- Define and track key operating metrics, including SLA adherence, accuracy, rework, escalation trends, case volume, vendor performance, team capacity, backlog, and customer satisfaction.
Partner cross-functionally
- Collaborate closely with R&D, Support, Product, Engineering, Compliance, Customer Success, and other Operations teams to resolve issues and improve how India payroll is delivered.
- Translate operational pain points into clear product requirements, tooling needs, and process recommendations.
- Represent India Payroll Operations in cross-functional discussions with strong judgment, concise written communication, and the ability to influence senior stakeholders.
- Partner on product launches, audits, tooling improvements, and process changes that improve reliability, customer experience, and team efficiency.
What you will need
Highly desirable