As our Logistics and Customer Service Intern, you will dive directly into the fast-paced e-commerce industry by connecting behind-the-scenes warehouse operations with frontline customer satisfaction. You will collaborate with a highly motivated team and gain incredible, hands-on exposure to the entire supply chain process.
What You'll Do
Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
Support daily warehouse operations by preparing customer orders for dispatch to ensure fast, accurate fulfillment.
Handle special customer requests and physically coordinate the allocation of free gifts and promotional samples on the warehouse floor based on campaign conditions.
Update and maintain accurate inventory tracking using our Warehouse Management System (WMS) and Microsoft Excel templates.
Monitor and maintain optimal store health metrics across all assigned platforms to keep our strategies competitive.
Collaborate cross-functionally with the finance department on operational tasks and coordinate closely with couriers for timely order pickups.
Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.
Who You Are
Currently pursuing a Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations, or a strictly related academic field.
Demonstrating a strong, proactive interest in e-commerce fulfillment, advanced logistics, and behind-the-scenes business operations.
Highly organized and deeply detail-oriented, with a natural comfort for working in an active, hands-on, and fast-paced physical environment.
Familiar with fundamental Microsoft Excel or Google Sheets for data entry.
A positive attitude and ability to work well in a team.
Why You'll Love It
Opportunity to explore the end-to-end supply chain process and gain highly practical operational skills.
Advanced AI tools for all positions
TGIF, monthly birthday, and other fun engagement events
Work in a professional, international, and dynamic environment
Exciting opportunity to explore digital trends and lead impactful strategies.