You are responsible for providing daily IT support for end-users, aiming to enhance user satisfaction through Red Bull’s IT processes and guidelines. You will manage a current and secure inventory of end-user devices and IT equipment for subsidiaries and branch offices. Additionally, you will assist with local IT and business projects, including the deployment of internal system applications.
IT Support and Collaboration
You ensure professional IT onboarding for end-users and contribute to global standards. You provide daily IT support, utilize remote service desks efficiently, and assist with meeting/event technology. You manage IT incidents, requests, problems, and changes for Red Bull's IT services. You maintain regular IT service communication with end-users and organize IT security and service trainings. Additionally, you administer user account access, support local infrastructure with second-level partners, and collaborate on service improvement ideas with the IT team.
End-user Devices and IT Infrastructure
You are responsible for maintaining an up-to-date IT asset inventory at Red Bull. You handle the distribution and replacement of end-user devices, peripherals, and mobile devices. You oversee the local network infrastructure, ensuring it aligns with global standards. You manage the local office equipment throughout its lifecycle, including printers and meeting room technology. Additionally, you ensure equipment purchases are standardized and coordinate the return merchandise authorization (RMA) process for computing and hardware components.
Local IT Project Coordination and Administration
You ensure the deployment of global IT services for local projects to achieve maximum end-user satisfaction. You lead specific work-packages to support local IT and business projects. By proactively aligning with the Area IT team, you promote the use of global or regional IT solutions over local ones. You assist the local IT or Finance Manager with IT budget planning. Additionally, you manage assignments using global and area-specific project management techniques and coordinate with external vendors and partners, such as those for audio/visual setups and digital signage.
IT education or 3+ years equivalent experience.
Strong communicator and relator, tact in dealing with end-users.
Solid knowhow in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and Security Services.
Strong analytical and problem solve skills towards IT peers around the global.
ITIL v3 experience, ServiceNow or equivalent tool experience appreciated.
Team-oriented, self-motivated personality, hands-on and flexible personality.
Spoken and written English and Japanese mandatory.
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