SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
• Keeps close contact with GKAM or RKAM to understand progress or time frame of KA program
• Keeps close connection with KA local representative office or its key sourcing agent to introduce our capability
• Monitoring & summarizing financial performance of the account and keep CRS manager and RKAM or GKAM updated
• Monitoring & following up with any quality issues, client complaint• Organizes vendor seminar to introduce KA requests and get sales leads
• Supports sales staff approaching individual vendor; LKAM can also directly host key vendor
• Monitors project status especially during initial kick off stage to make sure no problem happens in quotation, TAT (turn-around-time), etc
• Organizes regular review meeting with KA local office, SGS RKAM
• Transfers update of KA (client testing protocol, pricing, special reporting format, test request form and other documents) from GKAM or RKAM to relevant teams.
• Other task as assignment
•University level or higher
• 1-2 year experience in related products or services
• Proficient in English
• # of complaints and claims related to the assigned inspections
• # of errors in Reports and delivery time of Reports (Maximum 24 hours after inspection)
• Accuracy and number of customer queries on reports