We are seeking a results-driven E-commerce Key Account Manager (KAM) to oversee and grow our portfolio of brand partners across e-commerce marketplaces. In this role, you will act as the primary strategic partner for our brand clients, managing end-to-end commercial operations. You will be responsible for campaign execution, promotional planning, in-app advertising, and data analysis to consistently hit sales targets and drive overall brand growth.
What You'll Do
Client Management: Serve as the main commercial contact for assigned brand partners; conduct regular business reviews, status updates, and campaign post-mortems based on client needs and campaign cycles to drive continuous brand growth.
Campaign & Promotion Planning: Plan and execute marketing campaigns (mega sales, payday promotions, and product launches etc.) and tailoring discount strategies to meet brand objectives.
Traffic & Paid Advertising: Plan, manage, and optimize platform advertising budgets (Shopee Ads, Lazada Sponsored Solutions, TikTok Shop Ads) to drive traffic, improve conversion rates, and deliver strong ROAS.
Sales Analytics & Reporting: Monitor daily sales metrics, traffic funnels, and store performance; deliver clear reports and actionable recommendations to clients and internal leadership.
Store Operations & Livestream Coordination: Oversee store optimization, product listings, and promotional setups; coordinate scheduled livestream events and social commerce activities.
Cross-Functional Collaboration: Partner with internal Graphic Design, Customer Experience, and Supply Chain teams to produce marketing assets, maintain service levels, and ensure inventory availability during peak sales.
Who You Are
Bachelor's degree in Marketing or related field, minimum 1–3+ years of direct experience working within an E-commerce Enabler, fast-Paced Digital Agency environment, or relevant brand-side marketplace management.
Strong understanding of e-commerce platforms, proficient in data analysis and performance metrics, with advanced Excel skills.
Excellent written and spoken English, with confidence in managing client presentations and day-to-day stakeholder communication.
Creative and strategic thinker with strong problem-solving abilities and a customer-centric approach.
Highly organized, detail-oriented, and proactive with proven ability to prioritize effectively in a fast-moving commercial environment.
Results-oriented and target-driven, demonstrating the ability to work independently and take initiative.
Nice to have
Direct prior experience working within an E-commerce Enabler or Digital Agency, managing multi-stakeholder workflows and fast turnaround cycles.
Proven track record of simultaneously managing high-profile across diverse verticals (e.g., FMCG, Beauty & Personal Care, Consumer Electronics, or Fashion).
Why You'll Love It
Advanced AI tools for all positions
Competitive salary
Performance Bonus (1 time per year)
Dental benefits
Wellness benefits
TGIF, monthly birthday and other fun engagement events