Job Description
This exciting, hands-on role is pivotal in re-invigorating Croke Park's customer service experience across the food and beverage offering available throughout Croke Park.
We are dedicated to fostering a culture of continuous learning and development. We believe in empowering our colleagues through innovative training programmes and collaborative learning environments. Join our team and help us elevate our learning and talent development initiatives to new heights.
The successful candidate will be a key stakeholder in enhancing the learning experiences of Croke Park colleagues and supporting their career development journeys.
Training
- Learning Plan Development: Develop a learning plan that meets the needs of the business and our colleagues, and communicate the annual Learning & Development plan to all stakeholders.
- Programme Delivery: Deliver training programmes tailored to business needs and client expectations.
- Onboarding and Induction Support: Facilitate an engaging "Warm Welcome to Croke Park" programme in conjunction with HRSS, supporting all onboarding and induction processes.
- SOP Design: Collaborate with stakeholders to design and deliver Standard Operating Procedures (SOPs), ensuring adherence to hygiene and safety regulations.
- Aramark Initiatives: Support the development and delivery of learning and development initiatives across Aramark, our parent company.
- Compliance Training: Ensure 100% compliance with mandatory training requirements, including Health & Safety and the Business Conduct Policy.
- Dashboard Management: Create and manage monthly dashboards to track and report learning activities to senior leaders.
- Interactive Content Creation: Develop engaging training materials, including graphics, animations, videos, and live demonstrations.
- Effectiveness Evaluation: Use metrics and feedback to continuously refine and enhance learning experiences.
Talent Development
- Development Programmes: Collaborate with stakeholders to create and deliver development programmes that support continuous colleague growth.
- Management Development and Apprenticeship Programmes: Identify and coordinate external and internal apprenticeship or accredited programmes that will benefit Croke Park colleagues.
- Programme Coordination: Manage colleague participation in relevant Aramark internal development programmes, apprenticeships, and career development initiatives.
Qualifications
- Operational Experience: A minimum of 2-3 years' experience designing and delivering training programmes using a blended learning approach, including digital, virtual, and face-to-face delivery. Strong operational experience within the Hospitality and/or Retail sectors is essential for this role.
- Technical Skills: Proficiency in eLearning software such as Articulate 360 and Adobe Captivate, Learning Management Systems (LMS), and other training tools. Experience using data and analytics to measure and evaluate training effectiveness is highly desirable.
- Soft Skills: Excellent communication and interpersonal skills, with the ability to engage, motivate, and influence learners at all levels of the organisation.
- Creativity and Innovation: A proven ability to create engaging and interactive learning content that caters to a variety of learning styles and enhances the learner experience.
Key Performance Indicators (KPIs)
- Compliance Completion Rate: Achievement of mandatory training completion targets across all colleague groups.
- Perfect Serve and/or Speed of Service Metrics: Improvement in transaction times and queue management across food and beverage outlets following targeted point-of-sale (POS) and hospitality training.
- Learning Adoption and Completion Rate: Percentage of colleagues, including casual employees, successfully completing assigned learning modules and development programmes.
- Training Effectiveness Scores: Positive post-training feedback and survey results, including responses to questions such as, "Did this training help you perform your role more effectively?"
- Early-Stage Retention: Reduction in colleague turnover within the first three stadium events or initial period of employment.
- Internal Promotion Rate: Increase in the number of colleagues progressing into new roles or receiving promotions through development initiatives.
Additional Information
About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.
Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.