Manager, Enterprise Collections

About the role:

We are seeking an experienced and strategic Manager II, Enterprise Collections to lead our Enterprise Collections organization, part of the broader Order to Cash function. As Manager II, Collections, you will drive collections performance for a portfolio of Samsara's enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience. You'll lead and develop your team, manage escalations, and help scale the operating model through process improvement, automation, and adherence to strong governance (including SOX and policy compliance).

This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience.
• Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists.
• Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals.
• Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism.
• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
• Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience.
• Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date.
• Represent OTC/Collections in cross-functional initiatives.
• Champion and role model Samsara's cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

Minimum requirements for the role:

• 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 3–5+ years of supervisory/people management experience.
• Demonstrated ability to support team objectives and deliver results through others.
• Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management, and an understanding of AR's role in the broader financial picture.
• Strong communication skills and ability to work effectively with cross-functional stakeholders and senior leadership.
• Ability to drive process optimization and automation initiatives.
• Working knowledge of SOX controls / policy compliance in a finance operations environment.
• Hands-on experience using both Salesforce and NetSuite, or comparable CRM and ERP systems, to investigate customer, opportunity, contract, order, invoice, payment, credit, or account data.

An ideal candidate also has:

• Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.
• Experience with SAP or Oracle.