Our Why At Dotmatics
At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.
We have a vision for a new Lab of the Future that will change the future of scientific research.
We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.
Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.
Shaping the Future of Science At Dotmatics
Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.
We are Science Driven. We are Customer Centric. We are Better Together.
What do we need?
As Manager, Professional Services, North America, you will lead a team of technical and scientific Professional Services consultants delivering complex solutions to our enterprise R&D customers.
This role has a particular focus on Lab Orchestration. You will bring experience of laboratory automation, instrument integration and scientific workflows, helping Dotmatics develop and scale its Lab Orchestration services capability while ensuring successful delivery for our customers.
You will combine strong people leadership, customer consulting and commercial Services management with sufficient technical and domain expertise to provide direction and challenge on complex implementations. You will work closely with customers and with Sales, Solutions, Product, Engineering and Project Management throughout the customer lifecycle, from early solution definition and proof of concept through implementation, adoption and expansion.
As an inspiring manager, you will build a high-performing team, develop individual capabilities and career paths, and create an environment in which consultants can deliver consistently high-quality outcomes. You will have particular responsibility for developing Lab Orchestration capability within the team, coaching specialists and helping establish repeatable implementation approaches, standards and best practices.
You will also play an important role in evolving how Professional Services operates. We are looking for someone who can combine the fundamentals of running a successful Services organisation with a forward-looking approach to automation, AI-enabled delivery, reusable intellectual property and scalable service offerings.
In this role you will get to
We are looking for people who have significant experience within Professional Services, consulting or enterprise technology delivery, combined with demonstrated people leadership experience.
The ideal candidate will have worked within scientific software, laboratory informatics, laboratory automation or a related enterprise SaaS environment, and will understand both the commercial realities of Professional Services and the complexities of delivering technology into scientific R&D organisations.
The key skills we are looking for
You may also have
Total Rewards
Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition.
Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.
Other Total Rewards Offered
This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
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Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.