Are you a recent graduate looking for a dynamic opportunity to kickstart your career? Look no further!
M-KOPA now serves 7 million+ customers, has unlocked $2 billion+ in credit, and is building toward 10 million, with 35,000 agents and 2,300+ colleagues behind that growth. Every swap, device unlock, repair and incentive payment passes through a desk where someone checks it’s done right
We are seeking enthusiastic an ambitious graduate to join our National Service Program. This is not just a job; it’s a chance to make a real impact, gain invaluable experience, and shape the future of our company. Whether you are dedicated to Retail Support, we have a place for you. Here’s your opportunity to contribute meaningfully while growing in a supportive and vibrant environment.
Retail Support National Service Program
Engage, Satisfy, and Retain.
Most internships are about shadowing. This one puts you inside the control desk behind our service centres. You’d support the team on Freshdesk tickets and daily compliance reports, check requests on M-KOPANET (swaps, add-ons, allocations, payment transfers) against policy, and keep the system clean. You’d also help with credit adjustments for device unlocks, KNOX Guard and factory reset requests, repair approvals and incentive reconciliation, which helps catch fraud early.
You’d need a sharp eye for detail, comfort working to tight service levels, and a real willingness to learn. Recent graduates and students are very welcome.
Expertise and Qualifications:
Strong interpersonal and communication skills.
Experience in customer service or retail is an advantage.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to manage customer interactions efficiently and effectively.
Strong organizational skills and attention to detail.
Why Join Us?
This is more than just a role; it’s an invitation to grow, learn, and make a difference. You’ll be part of a company that values innovation, collaboration, and excellence. Together, we’ll build a brighter future—for our customers, our company, and most importantly, for you.
Ready to Begin Your Journey? Apply today and take the first step towards an exciting and rewarding career with us!
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.