About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this has already led to clear productivity gains.
Purpose of the position
Customs Support Group is a growing company operating within an international group structure. We are seeking an experienced O2C Specialist – Credit Control to join our finance team and take ownership of credit control activities for assigned European country portfolios and key customer accounts.
The role focuses on managing customer receivables, minimizing overdue balances, monitoring credit risk and supporting healthy cash flow. You will independently manage collection activities, customer credit exposure and incoming payment allocation while partnering with local Sales, Operations and Finance teams to resolve outstanding issues.
Main Responsibilities
Manage collections and credit risk for assigned European country portfolios and key customer accounts.
Perform daily collection activities, proactively following up on overdue receivables via phone, email and credit management systems.
Monitor aging accounts and prioritize collection activities based on overdue balances and customer risk.
Match and allocate daily incoming bank payments against open customer invoices, ensuring accurate and timely cash application.
Analyze customers’ financial health using available financial information and credit rating agencies to support the setting and adjustment of appropriate credit limits.
Monitor customer credit exposure and ensure compliance with established credit limits and internal credit policies.
Manage the credit hold process, including temporarily blocking services for customers with significantly overdue balances in line with company procedures.
Agree payment arrangements with customers and accurately document agreements and follow-up actions in the company’s credit management system.
Send standardized payment reminders and monthly customer account statements.
Identify, document and monitor customer payment disputes, ensuring they are routed to the appropriate Billing, Operations or other internal teams for resolution.
Partner closely with local Sales and Operations teams to resolve long-standing payment and commercial disputes.
Support customers and internal stakeholders with information regarding outstanding receivables, invoices, payments and account status.
Manage and coordinate external debt collection processes where required.
Prepare regular aging analyses, collection reports and portfolio overviews for Country Managers and other relevant stakeholders.
Identify opportunities to improve O2C and credit control processes and contribute to continuous process improvement initiatives.
What to Expect
A dynamic, international working environment with exposure to global teams and stakeholders.
A permanent role offering stability alongside clear opportunities for professional growth and development.
A comprehensive benefits package.
A hybrid working model.
Ongoing learning and development opportunities to support continuous skill-building and career progression.
Requirements
Minimum 3 years of experience in Credit Control, Credit Management, Accounts Receivable, Collections or a similar O2C role.
Hands-on experience managing collections and customer receivables, ideally across multiple customer portfolios or countries.
Good understanding of credit risk management, aging analysis, credit limits and collection processes.
Experience with cash application and allocation of incoming customer payments.
Experience in analyzing customer creditworthiness and working with credit rating information or credit agencies would be an advantage.
Proficiency in accounting and ERP systems preferably Microsoft Dynamics
Strong analytical and problem-solving skills with excellent attention to detail.
Confident communication and negotiation skills, including the ability to professionally manage challenging collection conversations with customers.
Ability to take ownership of an assigned portfolio and work independently in a fast-paced, international environment.
Strong stakeholder management skills and the ability to cooperate effectively with Finance, Sales and Operations teams.
Advanced level of English and Dutch considered as additional asset.