About the Role
The Operations team’s role is to build and improve our processes in order to offer a seamless customer experience. Our goal is to build the most efficient, highest-quality and safest operation at scale, so we can refurbish over 1 million E-bikes in the next 4 years!
Key Responsibilities
- Analyze, improve and take ownership of key parts of our operational flow, so that our operations get better every day
- Go deep into our data to find optimization opportunities
- Design and implement processes to optimize customer experience and financial efficiency
- Set up tools and dashboards to get an accurate view on operations and ensure data cleanliness
- Manage and train Warehouse Technicians on the floor to ensure quality and speed of execution
- Work closely with the rest of the company (Tech, Finance, Marketing) to support fast growth and expansion
Skills, Knowledge and Expertise
- Strong academic background
- Proficiency in German and English
- Great problem solving skills
- Attention to details and obsession for operational excellence
- High energy and a willingness to learn and to improve our operations every day!
Benefits
- You will work with and learn from incredibly talented people who have experienced building and scaling large, fast-growing businesses
- You will be given as much responsibility as you can take, so that you can learn as fast as possible during your time with us
- You will see your tangible impact every single day on the ground, and contribute to our mission of making electric mobility accessible to everyone