The Driver Provider is seeking a Senior Director of Operations to lead and strengthen our day-to-day transportation operations, with an immediate and significant focus on Dispatch.
This is not a role for someone who simply maintains an existing operation.
We are looking for an experienced operational leader who can walk into a fast-moving environment, quickly understand what is working and what is not, develop the leaders already in place and build the structure, accountability and operating discipline necessary to support continued growth.
Our operation runs in real time. Vehicles move. Schedules change. Clients have expectations. Chauffeurs need support. Problems do not wait for the next staff meeting.
The right leader knows how to create order in that environment without becoming the person who personally solves every problem.
What You Will Own
The Senior Director of Operations will provide leadership and oversight of core operational functions, with Dispatch as the immediate priority.
You will be responsible for creating an operation that is proactive, measurable and increasingly capable of solving problems at the appropriate level.
Key responsibilities include:
What We Are Looking For
We are looking for a leader who understands that being accountable for an operation does not mean personally doing everyone else’s job.
You should be comfortable walking into complexity, asking difficult questions and making decisions with incomplete information. You should know how to distinguish an isolated mistake from a broken process and how to build controls that prevent the same problems from recurring.
You should also be someone who develops people rather than simply replacing them.
Our ideal candidate brings:
What Success Looks Like
Success in this role will be visible.
Dispatch operates with clear leadership and accountability. Managers know what they own and are capable of owning it. Staffing and schedules reflect actual operational needs. Problems are identified earlier. Recurring failures decrease. Departments communicate instead of operating in silos. Leadership has meaningful visibility into performance.
And when something does go wrong — because in transportation, something eventually will — the organization knows who owns it, responds quickly and learns from it.
Most importantly, the operation becomes less dependent on heroics and more dependent on strong systems, capable leaders and consistent execution.
The Opportunity
The Driver Provider is in a period of growth and organizational evolution. That creates both complexity and opportunity.
This role will have meaningful influence over how our operational organization is built for the future. You will work closely with executive leadership and have the opportunity to strengthen existing leaders, improve systems and help build an operation capable of supporting the next stage of the company.
We are not looking for someone to simply inherit a department.
We are looking for someone to make it better.