Company Description
Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
Job Description
The Operations Manager I, Third Party serves as the primary business partner for assigned ownership groups within the Public Storage Advantage® platform. This role is responsible for managing owner relationships, analyzing, interpreting, and communicating portfolio performance, acting as a project manager for operational initiatives and property repairs, and serving as the central liaison between ownership groups and Public Storage. Through owner partnership, proactive performance analysis, project management, and cross-functional collaboration, the Operations Manager I, Third Party helps support asset performance, owner satisfaction, client retention, and growth of the Third Party Management business.
Key Responsibilities
- Manage a portfolio of third-party owned assets, serving as the primary relationship manager and trusted advisor for assigned ownership groups, including institutional partnerships and executive-level stakeholders by evaluating property performance, operational challenges, and investment-related initiatives, providing recommendations that support informed business decisions and asset performance objectives.
- Lead recurring business reviews and portfolio performance discussions with owners, providing operational insights, performance trends, variance explanations, and strategic recommendations that would increase revenue and improve operational standards.
- Exercise independent judgment to prioritize requests and projects using strong time management to appropriately split time between a portfolio of roughly 100 properties and up to 45 different ownership groups that span across the country in all markets that Public Storage has a presence.
- Analyze and create a property performance narrative utilizing financial reports, operational data, occupancy metrics, budgets, forecasts, and other business intelligence tools to support communicating business results and influencing decisions with the owner.
- Serve as the primary liaison between ownership groups and internal departments, coordinating communication and resolution across Operations, Central Facilities, Accounting, Revenue Management, Asset Integration, Marketing, Security, Legal, and other corporate partners.
- Evaluate, prioritize, and provide recommendations regarding repairs, maintenance, capital improvement projects, operational initiatives, and owner requests, balancing ownership objectives, operational requirements, asset performance, and financial considerations representing significant property-level expenditures across the portfolio of roughly 100 properties.
- Monitor project progress, provide status updates, manage follow-up activities, and help drive timely completion of operational and capital-related initiatives across assigned portfolios.
- Research and resolve owner inquiries related to property performance, operating results, invoices, contracts, maintenance activity, insurance, taxes, utilities, and other property-related business matters.
- Address and resolve time sensitive problems through risk management and contingency planning and recommending solutions to necessary parties.
- Promote and influence owner approvals for value-added/revenue generating programs and services, including Orange Shield Security Monitoring and other operational initiatives designed to improve asset protection, property performance, and owner returns.
- Develop and maintain strong owner relationships that support client retention, long-term partnership growth, and expansion opportunities within the Public Storage Advantage® platform. Communicating at a high degree directly with executive-level stakeholders.
- Support onboarding and transition activities for new ownership groups and newly acquired or developed properties, helping owners understand Public Storage processes, reporting, systems, and operational expectations.
- Identify opportunities for process improvements, operational efficiencies, and enhanced owner experiences while supporting the continued growth and scalability of the Third Party Management business.
- Travel minimum once/year to industry trade show and one day/quarter spent in the field for property visits/field training
Qualifications
- 3+ years of experience in account management, business relationship management, client services, property management, asset management, operations management, or related business functions.
- Demonstrated ability to manage client relationships and serve as a trusted business partner to internal and external stakeholders.
- Strong analytical skills with the ability to review, interpret, and communicate property performance, financial results, operational metrics, budgets, and variance reporting.
- Experience coordinating projects, managing multiple priorities, and collaborating across diverse cross-functional teams.
- Ability to independently research issues, evaluate business situations, and develop recommendations and solutions.
- Strong presentation, communication, and relationship-building skills with the ability to effectively engage owners, vendors, field operations, and corporate leadership.
- Proven ability to manage competing priorities while maintaining high levels of service, accuracy, and responsiveness.
- Experience working in real estate, self-storage, property management, asset management, facilities management, hospitality, financial services, or other customer-focused business environments preferred.
- Bachelor's degree in Business, Finance, Real Estate, Property Management, Communications, or a related field preferred.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and business reporting systems.
REF4584E
Additional Information
Workplace
- One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**