SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
We are seeking an experienced Operations Manager to lead and optimize our Oil, Gas & Chemicals operations.
Key Responsabilities
Lead and oversee all operational activities to ensure safe, efficient and high-quality service delivery while maintaining the highest levels of customer satisfaction.
Translate business strategy and objectives into operational plans, resource allocation, budgets, performance targets and measurable actions.
Manage, coach and develop Supervisors, Coordinators and Inspectors, supporting recruitment, onboarding, competency development, performance management and succession planning.
Ensure effective workforce planning and resource allocation to support routine, urgent and after-hours operations while maintaining service continuity.
Oversee inspection, sampling, measurement, documentation and reporting activities to ensure compliance with contractual, regulatory and quality requirements.
Support the successful implementation of new projects and client contracts by ensuring operational readiness, risk assessment, resource availability and execution planning.
Build and maintain strong relationships with clients and key stakeholders, proactively managing service issues, escalations and complaints while driving effective corrective actions.
Monitor operational performance through audits, field observations, performance reviews and data analysis, ensuring continuous improvement and operational excellence.
Develop, implement and maintain operational procedures, work instructions and control systems, ensuring consistency, compliance and adherence to industry best practices.
Deliver and promote technical training, coaching and competency verification programs to maintain a highly qualified and authorized workforce.
Control operational expenditure, resource utilization, equipment usage and subcontracted services to optimize efficiency, profitability and service quality.
Monitor and evaluate subcontractors and suppliers to ensure continued competence, integrity, confidentiality, quality and compliance with applicable standards.
Support commercial and finance teams by contributing to contract implementation, billing readiness, cost control and resolution of operational issues impacting payment recovery.
Identify opportunities to improve operational performance through innovation, technology adoption, process optimization and industry best practices.