Location: Hybrid or Remote. Open to candidates based in Latin America & the Caribbean, or the United Kingdom, in countries where Prosper Global (formerly Mercy Corps) is legally registered and authorized to employ staff. Applicants must hold independent right to work for the country of hiring. Position Status: Full-Time, Regular Salary Level: Salaries will be benchmarked against local salary scale and will be commensurate with professional experience and internal equity. (Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.
Level 2: Some contact with participants; unplanned non-direct contact with children.
- Level 1: Likely to have no contact with participants or sensitive data)
About Prosper Global
Barely enough is not enough for anyone. Prosper Global is a humanitarian organization working alongside communities facing conflict, climate change, and economic hardship to meet urgent needs and create the conditions for lasting progress. Today's challenges demand new solutions, so we pair local knowledge with global resources to help communities build what's needed, test what's possible, and scale what's proven so that people everywhere can pursue a full life on their own terms. In 2026, we changed our name from Mercy Corps to Prosper Global, to reflect our belief that when every community can prosper, all of humanity moves forward.
The Department: ProgramsThe Program Function is composed of headquarters and regional departments which are guided by the global strategy, Pathway to Prosperity (P2P), and works in close partnership with all other departments to deliver the highest quality programming and impactful results. The Program Team aligns closely with the Pathway to Prosperity and works to deliver on increased accountability, alignment, and fair and transparent resource allocation, while acting with its Core Behaviors of collaboration, curiosity, inclusion, and integrity at the forefront. The Programs function is a key steward of the strategic commitments of Prosper Global and the integration of these commitments into programming.
About TEQ
The TEQ Unit sits within Programs and supports program impact at scale through three areas of work: 1) Program Support, including support for proposals, program design and implementation, and learning and capacity building; 2) Program Strategy, by stewarding the technical and sectoral approaches utilized by the organization and managing programmatic enterprise systems; and, 3) Influence, through technical analysis, evidence, and engagement with internal and external stakeholders. TEQ teams include technical specializations related to P2P Impact Priorities and cross-cutting sectors, as well as program quality and evidence teams. TEQ also supports the two P2P commitments areas: Locally Led and Safe, Diverse, and Inclusive.
The Position
The Operations Manager is a critical central support position within the TEQ unit. Reporting to the VP, the Operations Manager is responsible for the design and maintenance of TEQ-managed unit-level systems, coordination and communication mechanisms, and administrative support processes, and also backstops TEQ team-led systems and processes. The incumbent works across all TEQ teams to streamline coordination, ensure efficient and consistent operations, and promote effective communication.
Essential Responsibilities
SYSTEMS AND PROCESSES
- In collaboration with the unit leadership team, design and manage accountability and operations systems, including but not limited to the Support Request Tool (SRT) and associated follow-up; new business pipeline tracking and assignment mechanisms; and work planning processes.
- Periodically assess the effectiveness of these tools and update and improve them as needed. When relevant, develop new and/or coordinate major overhauls to existing systems and processes (or drop systems and processes that are no longer necessary) to ensure they are serving team management and strategic needs.
- Support the design of, and backstop the management of, team-managed systems or resources that are used by the broader organization (for example, the Evidence & Learning Center, the Outcome Area Hub, Program Models, the PMD App, or consultant rosters), ensuring that these run smoothly and are continuously improved.
- Disseminate, collect, share, and analyze feedback forms following support assignments.
- Develop and disseminate analytical reports related to TEQ operations and performance.
COORDINATION AND COMMUNICATIONS
- Manage the agendas and preparation for recurring All-Unit, leadership team, TEQ-Innovation & Investment Coordination, and other recurring and ad hoc meetings, ensuring that these remaining engaging and evolve over time to meet needs. Curate presentations and agenda items for these meetings with team members. Capture and disseminate notes with a focus on action points. Chair or facilitate meetings as needed.
- Convene ad hoc coordination structures when needed to advance cross-functional areas of work, and set-up and manage communication platforms for these. Communicate about the purpose of these structures, and sunset them once their purpose has been served. Chair or facilitate meetings as needed.
- Maintain the TEQ SharePoint Communications sites and TEQ Operations SharePoint Teams sites and Teams channels, and TEQ Hub pages, ensuring that content remains current and engaging. Support TEQ teams with their individual SharePoint sites and Teams channels, including ad hoc sites or channels as needed.
- Support the posting of blogs on individual Communications sites and the regular collection and dissemination of blog posts via the TEQ Digest. Assess blog and Digest analytics on a regular basis and devise ways to improve circulation and readership. Support the drafting of compelling individual blogs as needed.
- Support preparation for and hosting of webinars and other information dissemination events managed by the team.
- Lead or support event planning and management for team or unit-level special events (for example, workshops or training).
- Incorporate accessibility considerations into communications protocols.
- Provide filing, document formatting, and production quality guidance and support to ensure consistently high product quality.
PROJECT, BUDGET AND AWARD MANAGEMENT
- Project manage team, unit, and inter-departmental projects or change management processes as requested by the VP. This may include intensive, timebound projects requiring high-level organization, communication, tracking, process management, and documentation skills.
- Work with budget holders to coordinate the unit-level budgeting process, team budgeting, budget reforecasts, and budget management.
- Support (or, occasionally, lead) award management processes and requirements for unit- or team- managed, donor funded headquarters-managed awards (HQMA).
OPERATIONAL SUPPORT
- Lead procurement and contracting support services for TEQ teams, working with individual team members and administrative counterparts in other departments as needed.
- Support the administration of direct costing engagements by TEQ members as needed.
- When organizational policies change, interpret implications for TEQ unit members and share relevant information.
- Manage team member onboarding materials, scheduling, processes and overall onboarding quality and consistency. Maintain and strengthen onboarding processes over time.
- Manage shared subscriptions for the unit, renewing, updating, or dropping these based on usage levels and team needs.
- Manage the unit and team organizational chart.
- Backstop selected TEQ members as needed during times of turnover or when surge support is required.
PERSONAL LEADERSHIP
- Demonstrate exceptional leadership by consistently delivering on expectations and maintaining composure, even in challenging situations.
- Embrace a growth mindset, actively seek diverse perspectives, and welcome feedback to drive continuous improvement.
- Maintain the highest ethical standards, treating all individuals with respect and dignity.
- Demonstrate professionalism, ensuring that your conduct reflects positively on Prosper Global and does not compromise its mission or work.
SAFEGUARDING RESPONSIBILITIES
Supervisory Responsibility
None
Accountability - Report directly to: Vice President - Technical Support, Evidence, and Program Quality
- Works directly with: Senior Directors, all Unit members, counterparts in departments such as OCOO, Institutional Donor Engagement, Finance, People Team, Information Technology, Regions, Award Management Team, Travel, Global Supply Chain Operations, and others.
Accountability to Participants and Stakeholders
Prosper Global team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.Minimum Qualification and Transferable SkillsBachelor's degree in a relevant field or equivalent professional experience.
5+ years of experience providing increasingly proficient support in areas such as:
Creating and managing operational systems, especially digital systems
Willingness and ability to use AI tools, namely Claude and Copilot
Identifying, organizing, analyzing, systematizing, visualizing and summarizing disparate sources of data
Proven experience in operations/process creation and management and systems design
Successful experience guiding, coaching, orienting and/or training colleagues to adapt and use new or updated business processes and/or systems
Managing cross-functional and matrixed projects
Managing communications
Managing projects
Proven ability to build relationships and work constructively with partners.
Exceptionally strong verbal and written communication and organizational skills are required.
Willingness and ability to travel to Prosper Global locations if required.
Familiarity with award management for humanitarian and development donor-funded projects.
Fluency in English is required; fluency in Spanish or French is an advantage.
- Ability to work effectively on matrixed teams and in non-hierarchical settings.
Success Factors
The Operations Manager must be a self-starter who is highly productive and responsive, and who demonstrates leadership in communications, coordination, systems and process design, and planning and project management. The Operations Manager must be a superb team player who has the technical and functional skills to support TEQ as a best-in-class technical unit. They must have proven abilities to multi-task, manage competing priorities, follow procedures, and meet deadlines. They must be a creative thinker and flexible problem solver – bringing structure where needed but also being creative to reach desired outcomes, often in environments of have high levels of ambiguity or involve many stakeholders. At Prosper Global, we value team members who embrace curiosity, act with integrity, and foster an environment of inclusion and collaboration. Our successful team members work effectively in evolving and dynamic environments, prioritize clear communication, and build collaborative relationships across departments. They interact with all global team members with an inclusive approach and excel at multitasking, meeting deadlines, and processing information to support our changing program activities.
Living Conditions / Environmental Conditions The position may be based in any of the eligible countries listed at the top of this Position Description. Work is primarily remote (home-based); however, occasional travel may be required for specific events or projects, including travel to countries where Prosper Global operates. The incumbent must demonstrate flexibility in working hours to accommodate collaboration with team members across multiple time zones, including the United States, Europe, Africa, Asia, the Middle East, and South America.
Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Team Engagement and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment OpportunityProsper Global is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding and EthicsProsper Global is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Prosper Global Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Prosper Global Integrity Hotline ([email protected]).