About the Role
Commercially astute, the Orders & Contract Support Executive acts as part of the Order to Cash sales cycle by managing the invoicing activities of all outbound sales, covering both product supply and servicing contracts through the ERP system. This role needs to be able to work autonomously, whilst also being able to liaise and ask for help when required. The role also requires to maintain the service contracts in the ERP system along with frequently monitoring on any renewals, changes to rates and billing/amortisation of the same.
Key Responsibilities
MAIN RESPONSIBILITIES
· Once a customer sales order has been entered into the system, ensure the transactions that follow are accurately and timely processed, including, but not limited to:
o Contract Creation & Validation
o Customer order management
o Product shipment invoicing (with supporting documents)
o Service contract billing
o Other Adhoc Billing / Invoicing
o Customer contact
· Ensure overall OTC processing complies with SOX, company policies and audit requirement.
· Liaise with Country Finance, Project Leaders/Consultants, and customers to provide timely solution on customer invoicing issues, inquiries, disputes etc.
· Proactively engage in continuous improvement initiatives for OTC process
· Assist in any month end close activities relating to billing
· Handle ad-hoc duties as assigned by the Team Lead or Superior from time to time
Skills, Knowledge & Expertise
- Degree in Finance & Accounting/Commerce or equivalent
- Minimum 2 years of relevant credit experience
- SSC background with JDE knowledge is advantageous but not a MUST
- Able to self-motivate and work independently
- Self-starter, organised and a team player
- Able to work under pressure and to deadlines
- A flexible approach to working hours is a must due to the Regional Nature of this role and supporting a wide range of time zones across Asia Pacific and Europe