Job Description
The People Operations Specialist plays a key role in delivering efficient and effective people support across Aramark at Croke Park. This role is responsible for recruitment, workforce planning and fulfilment, compliance, payroll administration, colleague engagement, and HR operations support.
Working closely with operational managers, workforce planners, HR Shared Services, Learning & Development, and the People Operations Manager, the successful candidate will act as a trusted advisor and help deliver an excellent colleague experience throughout the employee lifecycle.
This role requires a highly organised individual with strong communication, administration, and systems skills, capable of managing multiple priorities in a fast-paced and dynamic environment.
Key Responsibilities
Workforce Planning & Fulfilment
- Support workforce scheduling and deployment across all operational departments.
- Monitor staffing levels and escalate workforce gaps where required.
- Assist with workforce contingency planning to ensure operational coverage during peak periods and major events.
- Maintain accurate workforce records and management systems.
Recruitment & Resourcing
- Manage end-to-end recruitment activities across all roles.
- Screen applications, coordinate interviews, and support hiring managers throughout the hiring process.
- Build and maintain talent pipelines to meet ongoing workforce needs.
- Support recruitment campaigns and attend recruitment events.
- Deliver a positive candidate experience throughout the recruitment journey.
Compliance & Employee Lifecycle
- Ensure all pre-employment documentation and Right to Work requirements are completed before employment commences.
- Maintain accurate employee records in partnership with HR Shared Services.
- Support onboarding and offboarding activities in line with company procedures.
- Conduct compliance audits and ensure all regulatory requirements are met.
- Monitor adherence to underage working regulations and escalate any concerns.
Match Day & Event Operations
- Support workforce operations for match-day and non-match-day events.
- Act as a key point of contact for workforce-related queries.
- Coordinate workforce communications, accreditation, and access requirements.
- Resolve workforce issues relating to attendance, availability, and payroll.
Payroll & Administration
- Prepare and validate payroll data, ensuring accuracy of hours worked and employee records.
- Maintain high standards of administration and record keeping.
- Support payroll query resolution and workforce reporting.
Stakeholder Support
- Build strong relationships with department heads and operational managers.
- Provide guidance on recruitment, workforce planning, compliance, and people processes.
- Act as a first point of contact for workforce-related enquiries.
- Promote best-practice people processes across all departments.
Reporting & Continuous Improvement
- Maintain HR, recruitment, and workforce management systems.
- Produce regular reports on recruitment, workforce fulfilment, compliance, attendance, and labour costs.
- Support workforce analysis and performance reporting.
- Contribute to engagement initiatives and continuous improvement projects.
- Maintain up-to-date knowledge of employment legislation and best practice.
Qualifications
Qualifications & Experience
Essential
- Experience in People Operations, Recruitment, Workforce Planning/Fulfilment, Payroll, or a related field.
- Experience working within a fast-paced operational environment.
- Experience managing large casual, seasonal, or event-based workforces.
- Strong experience using HR, payroll, recruitment, and workforce management systems (experience with Ubeya, SmartRecruiters, iTrent, and SAP SuccessFactors is desirable).
Knowledge
- Recruitment and selection processes.
- Right to Work and employment compliance requirements.
- Workforce planning and resource allocation principles.
- Payroll administration processes.
- GDPR and confidentiality requirements.
Skills
- Excellent organisational and planning skills.
- Strong attention to detail and administrative capability.
- Excellent communication and relationship-building skills.
- Ability to work under pressure and meet deadlines.
- Strong problem-solving and analytical skills.
- Proficiency in producing reports and interpreting workforce data.
Key Performance Indicators (KPIs)
- Workforce fulfilment rates for match-day and non-match-day operations.
- Time-to-hire and recruitment completion rates.
- Compliance and Right to Work completion rates.
- Payroll accuracy and query resolution.
- Workforce deployment effectiveness.
- Event workforce readiness and operational coverage.
- Audit compliance scores.
Additional Information
About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.
Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.