About the Role
The Software Support Engineer (Post Sales) provides technical support, implementation assistance, system troubleshooting, and user training for deployed software solutions. This role acts as the subject matter expert for software-related enquiries, ensuring successful customer adoption, system performance, and ongoing operational support while collaborating with customers and internal teams to deliver an excellent customer experience.
Key Responsibilities
· Installation of system in customer site
· Provide field training for customer on system operations
· Working closely with customers, sales and sales support team to solve issues.
· Proposed creative ways to configuration our product software to meet customer’s needs
· Be the Subject Matter Expert for all software enquiries and support queries from other departments
· Plan and train relevant parties on software related matters
· Manage to perform comprehensive testing to validate software performance and stability before installation
· Manage to perform system (hardware and software) integration certification test on our partners’ application before actual deployment
· Lead to analyse and troubleshoot field problems that are related to software
· Lead to create / update documents such as software configuration, test data, user guides and etc
Skills, Knowledge & Expertise
· At least 3 years of relevant experience
· Diploma or Degree in computing or related IT certification
· Networking skills and understanding
· Java
• SOAP Interface (MUST)
• Windows script writing
• Serial Communication (MUST)
• DLL handling
• C++
• VB and VBA (Optional)
• Excel macro (Optional)
· English language - Excellent
· Excellent communication skills
· Creative and flexible thinker
· Good Troubleshooting skills. (System troubleshooting, Hardware and software)
· Good Interpersonal Relationship
· Can-do attitude