Print Shop Manager (Large-Format Production & Operations Supervisor)
Position Summary
We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.
Large-format printing experience is required.
Key Responsibilities
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Partner with shop leadership (onsite and remote) to provide operational and administrative management support
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Assist in organizing and supervising the production workforce during regular and extended shifts
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Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams
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Serve as a client contact for questions regarding job specifications, print requirements, and production details
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Ensure all projects are completed on time and within budget and production cost guidelines
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Train production staff on proper print shop procedures, workflows, and equipment usage
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Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity
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Manage inventory, materials, and supply organization to support efficient production flow
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Resolve customer issues and escalations in a professional and timely manner
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Support multiple departments and step into production roles as needed
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Perform additional duties as assigned to support overall shop operations
Qualifications
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High school diploma or equivalent required (technical training preferred)
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3–5+ years of experience in print production, large-format printing, or print shop operations (required)
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Strong experience with grand-format and large-format printing workflows
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Demonstrated leadership ability with experience supervising production teams
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Strong customer service and client communication skills (phone, email, and in-person)
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Ability to clearly communicate production processes, job requirements, and technical instructions
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Strong understanding of print equipment, materials, and production capabilities
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Excellent organizational skills with the ability to manage multiple projects simultaneously
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Ability to work in a fast-paced, deadline-driven production environment
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Strong problem-solving skills and ability to handle customer escalations professionally