Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Communicate with internal and external clients (ex. Clarifying client's instructions and requirements, estimated turnaround time
and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory,
relaying information regarding methods, detection limits, scheme codes, etc.) - Organizes and directs of Lab Technicians and Prep Technicians.
- Assist Management or Sales staff with external customer service and support.
- Accountable for the top line of sales through customer retention and additional sales from current and new clients.
- Respond to customer concerns and complaints and initiate corrective or preventative actions.
- Is familiar with location of all Quality System information and standard operating procedures.
- Responsible for ensuring that Minerals Laboratory is responding to and meeting the requirements of their clients as per
management objectives and assisting management with quotations and client correspondence. - Covers for other members of this team in their absence.
- Assists in creating a team approach and spirit whenever practical, using available technical resources of knowledge and
experience. - Responsible for the selection of methodology to meet client or regulatory requirements with direction from technical personnel if
required and provides this information to the Operations Manager to ensure selection is carried out in the laboratory. - Promotes the capabilities, facilities, personnel, and experience of SGS Canada.
- May be assigned and coordinate special or ad hoc projects as needed
Qualifications
- A post-secondary education (degree and/or diploma) in a Science related program is a strong asset.
- Minimum of one years' experience in a minerals laboratory
environment. - Strong leadership skills and experience in the supervising of small technical teams, ideally including the supervising of people in a minerals related laboratory.
- Knowledge of good laboratory practices and good management practices
- Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
- Proven time management skills and a strong attention to detail.
- Works well under pressure.
- Extended hours and shift work may be required from time to time.
- Some working knowledge of the mining and minerals industry required.
Additional Information
Compensation: $25 to $30 per hour / 40 hours per week.
Some benefit highlights:
- 80% coverage Health, Dental and Vision
- Enhanced Paid time off benefits
- RRSP Program Eligibility
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.