Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Primary Responsibilities
This role supports the execution of the Business projects by coordinating communication, documentation activities, data collection, customer‑related requests, and project tasks.
The role ensures smooth collaboration across sites, functions, and clients during projects initiatives and exercises.
Specific Responsibilities
- At all times, comply with SGS Code of Integrity and Professional Conduct
- Communicate with internal and external stakeholders, clarifying project requirements, timelines, and expectations.
- Provide project support–related activities, plan updates, and exercises.
- Support Business Managers with stakeholder coordination, scheduling, and ensuring deadlines are met.
- Support customer communication concerning projects.
- Maintain client files, records, and documentation in specific tools
- Handle inquiries, concerns, disruptions, and escalate issues as needed; initiate corrective or preventive actions.
- Support methodology selection for analysis and ensure relevant requirements are communicated to site leadership.
- Participate in multi‑site coordination, workshops, or project meetings.
- Promote a collaborative and supportive team culture.
- Assist in special projects or ad‑hoc initiatives as assigned.
- Ensures work area in RBS is always kept clean and presentable.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS health and safety and HR policies and procedures.
Qualifications
Profile
- Bachelor’s degree in a scientific, technical, business, or related field is desirable.
- Min 2 years’ experience in project coordination, laboratory/technical environments, customer service, or business service consulting is desirable.
- Excellent support and business service consulting skills.
Required Skills
- Strong written and spoken English (B2 or higher).
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
- Ability to work independently and collaboratively across multiple teams.
Additional Information
- Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.