Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Global QA/QC Coordinator will be responsible for :
- Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale.
- Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors.
- At all times, comply with SGS Code of Integrity and Professional Conduct
Key Accountabilities
- Global Coordination
- Receive Inspection enquiry – acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear
- Load job into system for allocation to affiliate or for Hub execution
- For Affiliate execution – float enquiry to Affiliate to check availability of suitable resource
- For Hub execution - Source inspector from database based on location and price
- Contact potential inspectors to confirm availability and interest & price acceptance.
- Prepare Inspector submission documents and quote to customer
- On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client.
- Report Management
- Expedite receipt of report within customer KPI – Usually 24/48 hours.
- Review to ensure all customer requirements are met before submission.
- Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection
- Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review.
- Payments & Invoicing
- Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates
- Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices
- Contract & Compliance Manager
- Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems.
- Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures.
- Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy.
- Digital
- Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes.
- Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology.
- Ensures work area in RBS is always kept clean and presentable.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS health and safety and HR policies and procedures.
Qualifications
Experience
- Minimum 3-5 years’ experience of working in Inspections and Expediting field.
- Experience working in EPCs/ Owners/ Operators required to understand full vendor inspection process
- Technical knowledge of Inspection engineering requirements, understanding of key qualifications / certifications and familiar with equipment within the energy sector.
- Previous experience of sourcing and technically assessing inspectors
- Previous experience in reviewing and summarising contractual requirements to support global execution and delivery
Qualifications
- Must – Basic management, administration qualification
- Must – business grade English language C1
Desirable
- Technical qualification
- Professional certifications in Welding, Coating, NDT and/ or Electrical disciplines
- ISO 9001 QMS Internal Auditor certification
Core Competencies
- Strategic thinking
- Strong verbal and written communication skills
- Self motivated
- Strategic thinking
- Strong verbal and written communication skills
- Self motivated
Skills & Knowledge
Essential
- Experience Inspection coordination
- Highly organised and capable of prioritising client’s requirements and multi-tasking.
- Innovator and digital system driver for efficiency improvement
- Ability to work to deadlines, considering different time zones.
- Ability to work and collaborate in a regional/global network of SGS offices & key stakeholders/ teams involved such as operations, tender back office, business/segment teams etc.
- Confident to phone Customers and affiliates on a global basis to discuss contracts and requirements.
- Able to work with/ lead small international project team virtually over emails and/or conference calls
- Proficiency in using Microsoft applications specially Excel (advance level) as well as Word, Outlook and PowerPoint (intermediate level)
Desirable – exposure to using:
- Inspection management systems
- Recruitment system
- Sharepoint application
Performance Indicators & Deliverables
- Achievement of revenue and performance improvements in selected contracts,
- Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours
- Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate.
- Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due to resource/cost/response gaps
- Affiliate Alignment: reduction in dual coordination; adherence to global process and timelines
- Qualifying and verifying inspectors in line with competency framework and ensuring all up to date in system.
- Number of missed inspections or complaints
- Systems updated in timely manner against monthly reports
- Late or incorrect invoices