Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Job Description
We are looking for a proactive and results-driven Remote Business Support Supervisor to lead operational support activities and ensure the delivery of high-quality services to international stakeholders.
The role requires strong leadership, operational excellence, performance management, and the ability to drive continuous improvement in a fast-paced environment.
Key Responsibilities
- Supervise daily operations and ensure service continuity.
- Monitor KPIs, productivity, quality, and service performance.
- Lead, coach, and develop the team.
- Manage workforce planning, scheduling, and resource allocation.
- Produce operational reports and drive performance improvements.
- Serve as the main point of contact for operational matters and escalations.
- Promote process optimization and continuous improvement.
Qualifications
Education
- Bachelor's degree in Business, Operations, Engineering, Supply Chain, Information Systems, or a related field.
Experience
- Minimum 5 years of experience in Operations, Shared Services, Business Support, Customer Operations, or Service Delivery.
- Proven experience managing teams.
- Strong experience working in a KPI-driven environment.
- Previous supervisory or team leadership experience is required.
- Experience in international or multicultural environments is a plus.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent organizational and prioritization abilities.
- Strong analytical and problem-solving skills.
- Customer and service-oriented mindset.
- Excellent communication and stakeholder management skills.
- Advanced Excel and reporting skills.
- Experience with CRM, ERP, service management, or operational systems is an advantage.
- Fluent English is mandatory.