Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
The Recruiting Specialist is responsible for the frontline execution of candidate intake, high-volume screening, and daily worker scheduling confirmation. Utilizing phone calls, SMS, and LINE Official Account (LINE OA), this role ensures candidates move rapidly through the hiring pipeline while maintaining continuous, 7-day alignment with daily staffing needs across multiple roles.
What You Will Do
- High-Volume Multi-Channel Outreach: Conduct high-volume outbound candidate contacting across phone calls, SMS, and LINE Official Account (LINE OA) to screen and engage applicants across multiple job roles.
- SLA & Target Execution: Maintain rapid response times to achieve the 24-hour apply-to-contact SLA and consistently hit daily individual screening, conversion, and intake targets.
- Candidate Intake & Data Tracking: Accurate, real-time logging of candidate status, contact history, and screening outcomes in Google Sheets and recruitment tracking systems.
- Daily Helper Scheduling Confirmation: Participate in the daily confirmation workflow to verify shift schedules and availability for 500+ helpers across Taiwan locations.
- Pipeline Feedback: Escalate candidate objections, common drop-off reasons, and market feedback to the Recruiting Manager during daily operational syncs to help refine intake scripts and processes.
Basic Qualifications
- Communication & Multi-Channel Engagement: Excellent verbal and written communication skills in Mandarin. Hands-on experience using LINE Official Account (LINE OA), SMS tools, and standard phone outreach for candidate engagement.
- Technical Proficiency: Fluent in Google Sheets (data entry, filtering, sorting, basic formulas, real-time collaborative tracking) and standard applicant tracking workflows.
- Target-Driven Execution: High energy, resilient, and comfortable working in a metric-driven environment with daily calling/contacting quotas.
- Organization & Detail Orientation: Ability to manage high candidate volumes systematically without sacrificing data accuracy or candidate experience.
- Adaptability: Willingness to work flexible shift schedules to ensure 7-day coverage for daily helper confirmations.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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