Relationship manager

[Skip to main content](#main-content) This website uses cookies to ensure you get the best experience. ---------------------------------------------------------------- Awaze and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our [Cookie Policy](https://careers.awaze.com/cookie-policy) to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Career menu * [Home](https://careers.awaze.com/) * [Our Brands](https://careers.awaze.com/pages/our-brands) * [Departments](https://careers.awaze.com/departments) * [Meet The Team](https://careers.awaze.com/pages/our-team) * [Jobs](https://careers.awaze.com/jobs) * [Perks & Benefits](https://careers.awaze.com/pages/perks-benefits) * [ESG, DE&I](https://careers.awaze.com/pages/esg-de-i) * [Latest News](https://careers.awaze.com/posts) Employee [Log in as employee](https://careers.awaze.com/sso_login) Candidate [Log in to Connect](https://careers.awaze.com/connect/login) [](https://careers.awaze.com/) Share page Facebook X LinkedIn [Mail](#) Operations · Southwold Relationship Manager ==================== Apply for this job  Are you passionate about building exceptional relationships and delivering a truly premium service? As our Relationship Manager for the James Collection in Southwold, you’ll lead our local team and portfolio, working closely with owners of prestigious holiday homes while helping strengthen the James Collection’s reputation and presence in the local community. **Your mission** As our Relationship Manager, your mission is to lead the James Collection’s Southwold studio and portfolio, creating a highly personalised, relationship-led experience for our owners and guests. You’ll take ownership of the portfolio’s commercial and relationship performance, lead and develop the local Relationship team, and ensure our premium service proposition is delivered consistently. As our senior local ambassador, you’ll also build influential relationships across the community and property sector, helping us identify new opportunities, grow the portfolio and deliver an exceptional experience for both existing and prospective owners and our guests. **What you'll be doing** * Own the commercial performance of the Southwold portfolio, using insight and local knowledge to identify opportunities for growth. * Build trusted, long-term relationships with a portfolio of owners, tailoring your communication and support to their individual needs. * Lead the overall relationship strategy and service quality across the portfolio, personally supporting strategic, high-value or complex owner relationships where required. * Visit properties regularly to assess presentation, quality and commercial appeal, proactively recommending improvements that enhance owner outcomes and guest appeal. * Lead, inspire and develop the Southwold team, setting clear expectations and coaching colleagues to consistently deliver the premium service that defines the James Collection. * Collaborate with Pricing, Marketing, Guest Services, Operations and Business Development to improve portfolio performance and deliver exceptional owner and guest experiences. * Resolve complex owner queries with professionalism, pace and sound judgement, while ensuring owner feedback helps inform service improvements and commercial decisions. * Build relationships with local estate agents, property professionals, developers, tradespeople, interior designers and other influential partners to create a sustainable pipeline of prospective owners. * Represent the James Collection at local networking events, community initiatives and industry forums, strengthening our reputation and generating referrals and new opportunities. * Maintain accurate CRM records and use owner, property and performance insight to prioritise activity and follow-up. **Who we’re looking for** You’ll thrive in this role if you’re someone who genuinely enjoys building relationships, understands what exceptional service looks like and combines a premium customer mindset with strong commercial judgement. You’ll be comfortable taking ownership, leading others and representing the James Collection within the local community. **We’re looking for someone who brings:** * Proven experience managing premium or complex client relationships. * Excellent relationship-building, stakeholder management and communication skills. * Strong commercial awareness, with the confidence to interpret performance data and turn insight into practical recommendations. * Experience leading, coaching and developing colleagues while setting clear expectations and maintaining high standards. * Exceptional organisation and attention to detail, with the ability to prioritise a high-value portfolio. * A professional, discreet and solutions-focused approach, including confidence handling sensitive or complex conversations. * Experience within luxury hospitality, premium travel, property, holiday letting or relationship management. * Experience using CRM systems and performance reporting tools to manage portfolio activity and customer relationships. **How you'll make an impact** Success in this role will mean creating strong, lasting relationships while delivering sustainable growth for the Southwold portfolio. You’ll: * Build outstanding owner advocacy, satisfaction and long-term retention across the James Collection portfolio. * Drive growth in revenue, occupancy and overall commercial performance. * Proactively identify opportunities to improve property presentation, owner outcomes and guest appeal. * Ensure premium service standards are delivered consistently across owner interactions and portfolio activity. * Grow the portfolio through locally generated opportunities, trusted partnerships and referrals. * Strengthen awareness and advocacy for the James Collection within the local community. * Build an engaged, high-performing team and develop capability for the future. * Generate positive owner feedback, testimonials and referrals that strengthen both the James Collection and Awaze brands. **Why you’ll want to work at Awaze** We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other. We’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy: * Generous discounts on holidays across our brands * Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities. **About Awaze** At Awaze, we bring holidays to life. With over 110,000 holiday homes across 25 countries, we’re Europe’s largest holiday rentals company. Our purpose is simple – to delight our guests and homeowners while building an inspiring place to work for our people. Awaze A/S is part of Europe’s leading provider of holiday homes. The company operates more than 25 historical brands, including [Cottages.com](http://Cottages.com) , NOVASOL, and Hoseasons. You will be employed by Awaze A/S and work with the NOVASOL brand, which has the largest selection of holiday homes in Denmark and over 50,000 holiday homes across Europe. **Worth knowing** This role is based in Southwold and has a strong local presence. It includes regular visits to properties, building relationships with local partners and representing the James Collection at networking, community and industry events. It is full-time, permanent, and requires a full and clean driving license. Our Studio is open Monday-Saturday, so full flexibility is desired. **What’s next?** If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate. Department [Operations](https://careers.awaze.com/departments/operations) Role Relationship Manager Location Southwold Our Perks & Benefits -------------------- * ### 🌴 Travel that inspires All of our team members get exclusive travel discounts on over 100,000 properties across Europe - relax, recharge, and experience our product like a guest, gaining valuable insight along the way. * ### 🏆 Join a market leader We are proud to be the leading managed vacation rental player in Europe. We operate well known brands with a strong heritage in over 25 countries and have more than 100,000 holiday accommodation choices. * ### 🌍 Other local benefits Our benefits are adapted to each country we operate in, ensuring competitive, locally relevant support and perks wherever you're based.   Contact [Loren Rush](/people/3454546-loren-rush) Talent Acquisition Specialist – Human Resources What to expect from our hiring process -------------------------------------- At Awaze, we know that applying for a new role is a big step - so we aim to make our hiring process as clear, respectful, and engaging as possible. We believe hiring should be a two-way conversation. It’s just as much about you getting to know us, as it is about us learning more about you. While the exact process can vary depending on the role, here’s what you can generally expect: * ### 1\. Initial Conversation We like to keep things relaxed, so we'll usually start with an informal call. This is a chance for us to get to know each other, learn about your background and interests, and give you a better sense of the role and Awaze as a whole. * ### 2\. Interview Stage If our initial conversation goes well, we will invite you for an interview. This stage will give us an opportunity to understand your skills and potential, and for you to explore whether Awaze, the culture and the role align with your ambitions. * ### 3\. Additional Steps Some roles may involve follow-up interviews, presentations or skills assessments. If that's the case, our team will talk you through every step, so you always know what to expect. Southwold --------- Apply for this job Operations · Southwold Relationship Manager ==================== Loading application form Close modal * [Home](https://careers.awaze.com/) * [Our Brands](https://careers.awaze.com/pages/our-brands) * [Departments](https://careers.awaze.com/departments) * [Meet The Team](https://careers.awaze.com/pages/our-team) * [Jobs](https://careers.awaze.com/jobs) * [Perks & Benefits](https://careers.awaze.com/pages/perks-benefits) * [ESG, DE&I](https://careers.awaze.com/pages/esg-de-i) * [Latest News](https://careers.awaze.com/posts) * [Data & privacy](/data-privacy) [Employee login](/sso_login) [Candidate Connect login](/connect/login) [Applicant tracking system by Teamtailor](https://www.teamtailor.com/?utm_campaign=poweredby&utm_content=careers.awaze.com&utm_medium=referral&utm_source=career-site)