Relationships specialist

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Accept all cookies Decline all non-necessary cookies Cookie preferences Career menu * [Home](https://careers.awaze.com/) * [Our Brands](https://careers.awaze.com/pages/our-brands) * [Departments](https://careers.awaze.com/departments) * [Meet The Team](https://careers.awaze.com/pages/our-team) * [Jobs](https://careers.awaze.com/jobs) * [Perks & Benefits](https://careers.awaze.com/pages/perks-benefits) * [ESG, DE&I](https://careers.awaze.com/pages/esg-de-i) * [Latest News](https://careers.awaze.com/posts) Employee [Log in as employee](https://careers.awaze.com/sso_login) Candidate [Log in to Connect](https://careers.awaze.com/connect/login) [](https://careers.awaze.com/) Share page Facebook X LinkedIn [Mail](#) Operations · Wroxham Relationships Specialist ======================== Apply for this job  Do you love building strong relationships and delivering a genuinely personal service? We’re looking for a Relationship Specialist to support our prestigious James Collection portfolio in Wroxham, becoming a trusted partner to our holiday homeowners and helping their properties perform at their very best. **Your mission** As our **Relationship Specialist**, your mission is to build trusted, long-term relationships with a carefully curated portfolio of James Collection owners, delivering the highly personalised, relationship-led service they expect. With a visible local presence in Wroxham, you’ll combine exceptional service with commercial insight to strengthen owner loyalty, protect the reputation of the James Collection and support the continued growth of the portfolio. **What you'll be doing** * Build strong, trusted relationships with James Collection owners, tailoring your communication and support to their individual needs. * Develop an in-depth understanding of each property and regularly visit homes to identify opportunities to enhance presentation, guest appeal and commercial performance. * Use market insight, pricing data and your local knowledge to make proactive recommendations that help owners get the best from their properties. * Protect and champion the prestige of the James Collection through every owner interaction. * Maintain accurate CRM records and prioritise activity, manage follow-ups and support effective portfolio management. * Identify opportunities for referrals, testimonials and advocacy, helping strengthen the James Collection brand and local reputation. * Support portfolio growth by identifying prospective owners and working closely with Business Development to create a seamless, premium experience. * Act as the voice of our owners within the business, sharing feedback and insights that help improve our services. **Who we’re looking for** You’ll thrive in this role if you’re naturally relationship-focused and take pride in delivering an exceptional level of service. You’ll be comfortable getting to know owners and their properties in detail, spotting opportunities and turning insight into practical recommendations. **We’re looking for someone who brings:** * Experience delivering exceptional customer, owner or client service in a premium environment. * Excellent relationship-building, communication and stakeholder management skills. * Excellent organisation and attention to detail, with the ability to prioritise effectively. * A professional and solutions-focused approach, with the confidence to handle sensitive or complex queries with care. * A collaborative mindset and the ability to work effectively across operational, commercial and service teams. * Knowledge of the Wroxham or wider Norfolk holiday letting market would be an advantage. **How you'll make an impact** * Help improve revenue, occupancy and commercial performance through proactive recommendations and effective follow-up. * Help grow the James Collection portfolio through local relationships, referrals and prospective owner introductions. * Consistently deliver premium service standards across owner communications, property visits and issue resolution. * Become a trusted adviser to owners, adding measurable commercial value while developing lasting relationships. * Use accurate CRM data and owner insights to focus activity where it will have the greatest impact. * Generate positive owner feedback, testimonials and referrals where appropriate. * Work collaboratively across Awaze to deliver outstanding outcomes for our owners and guests. **Why you’ll want to work at Awaze** We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other. We’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy: * Generous discounts on holidays across our brands * Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities. **About Awaze**  Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.  With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.  As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.  **Worth knowing**  This role is full-time, permanent, and based fully in our brand new Wroxham studio. We are open Monday-Saturday, so flexibility to work weekends is essential for this role. We also require the successful candidate to have a full, clean driving license. **What’s next?**  If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.  _We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate._ Department [Operations](https://careers.awaze.com/departments/operations) Role Relationship Specialist Location Wroxham Our Perks & Benefits -------------------- * ### 🌴 Travel that inspires All of our team members get exclusive travel discounts on over 100,000 properties across Europe - relax, recharge, and experience our product like a guest, gaining valuable insight along the way. * ### 🏆 Join a market leader We are proud to be the leading managed vacation rental player in Europe. We operate well known brands with a strong heritage in over 25 countries and have more than 100,000 holiday accommodation choices. * ### 🌍 Other local benefits Our benefits are adapted to each country we operate in, ensuring competitive, locally relevant support and perks wherever you're based.   Contact [Loren Rush](/people/3454546-loren-rush) Talent Acquisition Specialist – Human Resources What to expect from our hiring process -------------------------------------- At Awaze, we know that applying for a new role is a big step - so we aim to make our hiring process as clear, respectful, and engaging as possible. We believe hiring should be a two-way conversation. It’s just as much about you getting to know us, as it is about us learning more about you. While the exact process can vary depending on the role, here’s what you can generally expect: * ### 1\. Initial Conversation We like to keep things relaxed, so we'll usually start with an informal call. This is a chance for us to get to know each other, learn about your background and interests, and give you a better sense of the role and Awaze as a whole. * ### 2\. Interview Stage If our initial conversation goes well, we will invite you for an interview. This stage will give us an opportunity to understand your skills and potential, and for you to explore whether Awaze, the culture and the role align with your ambitions. * ### 3\. Additional Steps Some roles may involve follow-up interviews, presentations or skills assessments. If that's the case, our team will talk you through every step, so you always know what to expect. Wroxham ------- Apply for this job Operations · Wroxham Relationships Specialist ======================== Loading application form Close modal * [Home](https://careers.awaze.com/) * [Our Brands](https://careers.awaze.com/pages/our-brands) * [Departments](https://careers.awaze.com/departments) * [Meet The Team](https://careers.awaze.com/pages/our-team) * [Jobs](https://careers.awaze.com/jobs) * [Perks & Benefits](https://careers.awaze.com/pages/perks-benefits) * [ESG, DE&I](https://careers.awaze.com/pages/esg-de-i) * [Latest News](https://careers.awaze.com/posts) * [Data & privacy](/data-privacy) [Employee login](/sso_login) [Candidate Connect login](/connect/login) [Applicant tracking system by Teamtailor](https://www.teamtailor.com/?utm_campaign=poweredby&utm_content=careers.awaze.com&utm_medium=referral&utm_source=career-site)