Retail Assistant

Company Description

At Aramark we empower our people to create experiences that matter. We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

We are seeking an enthusiastic and customer-focused Retail Assistant to join our dynamic team in Letterkenny, Ireland. In this role, you will be at the heart of our store operations, delivering exceptional customer service whilst maintaining our high standards of store presentation and organisation. The successful candidate will be reliable, organised, and eager to contribute to a collaborative retail environment where every team member makes a difference. • Provide friendly and professional customer service, assisting customers with product enquiries, purchases, and handling transactions accurately using till and Point of Sale (POS) systems

• Maintain store cleanliness and organisation, including tidying fitting rooms, aisles, and storage areas to create an inviting shopping environment • Support colleagues during busy trading periods and assist with visual merchandising to enhance product presentation and maximise sales opportunities • Monitor stock levels, rotate merchandise, and report shortages to management in a timely manner
• Handle customer complaints with empathy and professionalism, escalating issues to management where necessary • Receive and process deliveries, checking stock accuracy and ensuring items are stored appropriately • Demonstrate initiative in identifying customer needs and suggesting relevant products to enhance their shopping experience • Maintain awareness of current promotions, product knowledge, and store policies to provide informed assistance to customers

Qualifications

**Required Qualifications:** • Proven customer service experience in a retail or similar environment

• Proficiency with till systems and Point of Sale (POS) technology • Strong communication and people skills with the ability to interact positively with diverse customers and colleagues • Ability to work effectively as part of a collaborative team • Excellent organisational and time-keeping abilities with reliability and punctuality • Attention to detail and accuracy in handling transactions and stock management
• Physical capability to stand for extended periods and lift stock items safely • Flexibility to work varied shift patterns, including weekends and bank holidays • Basic numeracy skills for handling cash and processing transactions • Positive attitude, willingness to learn, and ability to handle pressure during peak trading periods

**Desirable Qualifications:** • Previous retail experience and product knowledge within the sector • Problem-solving abilities and initiative in identifying and addressing customer needs • Experience working in a fast-paced retail environment • Familiarity with retail inventory management systems • Customer service or retail-related qualifications or training

Additional Information

About Aramark 
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.  

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.