Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
About the Role
You will lead the build-out of a high-performing direct sales team in Korea to drive rapid new business growth. You will shape the regional sales strategy with Sales Operations, including a clear view of the competitive landscape and ServiceNow's presence and strength across Korean enterprise markets. Because long-term relationships and senior-level trust are central to Korean business, this role places strong emphasis on C-level engagement and sustained partnership with customers.
What you will do in this role:
- Build a team of direct Sales Executives to drive rapid new business sales growth across Korea
- Build and drive the sales strategy for Korea with Sales Operations, including the competitive landscape, market presence, and strengths across key enterprise segments
- Actively engage in territory planning, relationship development, and opportunity development, and drive revenue by supporting and assisting field sales teams in closing opportunities
- Recruit, coach, and mentor team members to build excellence in a relationship-driven sales culture
- Develop territories and quotas for the sales team, and communicate performance expectations clearly
- Manage and report accurate forecasts and pipeline to the business
- Deliver annual sales goals on a quarterly and annual basis
- Engage effectively in C-level meetings to understand customer business requirements, including the strategic priorities of Korean conglomerates (chaebol) and enterprises
- Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, the partner community, and the ServiceNow executive team, including regional and global colleagues
- Retain and grow the existing customer base through regular, non-sales engagement that delivers an excellent customer experience
Qualifications
What you bring to this role:
- Experience leveraging, or thinking critically about how to integrate, AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analysing AI-driven insights, or assessing AI's impact on the function or industry
- Extensive track record of new business sales success, including strong presentation and negotiation skills, with experience engaging at C-level
- Strong success in recruiting, coaching, and managing an exceptional sales team, ideally within the Korean market
- Strong strategic thinking, with analytical and financial planning skills to meet and exceed quotas and goals
- Ownership of accurate CRM reporting, including current and future quarterly forecasts and opportunity inspection
- Experience driving a disciplined sales process and building effective working relationships with Sales Operations
- Ability to understand the bigger picture and the business drivers behind IT investment in Korean enterprises
- Ability to build long-term, senior-level strategic relationships
- Ability to adapt and perform in a rapidly changing and growing environment
- Strong business and financial acumen
- Experience building self-motivated sales teams that embrace collaboration, enthusiasm, and overachievement
- Ability to champion top performers, develop and coach the team, and manage talent appropriately
- Proven partner relationships and networks, with the ability to grow revenue and territory development through the partner ecosystem
- Ownership of pipeline generation activities developed by Marketing or the partner community
- Fluency in Korean and English, both written and spoken
- Willingness to travel domestically and regionally, if required
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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