About the Role
Account Manager – Retail
The Account Manager requires to sell a full range of Glory Global Solutions products and solutions including TCDs, TCRs, Quick Change, DTP, CI and connectivity software solutions to retail outlets following Glory Global Solutions selling approach. In addition to core selling responsibilities, position will be required to support all timely corresponding sales administrative responsibilities (updating CRM, reports, call plans, collecting receivables on time, etc.) for this position.
Key Responsibilities
Business Development
• Meet/exceed agreed sales targets and drive new sales streams
• Regularly monitor accounts and markets for additional revenue opportunities
• Build and maintain strong product knowledge to support ongoing business growth opportunities
• Liaise with Sales team members to leverage existing relationships and new prospects to deliver total product solutions
Customer Relationships
• Build and maintain strong relationships with account stakeholders
• Develop corrective action plans for customer problem solving when necessary
• Ensure the smooth coordination of customer installations
• At all times operate to support and strengthen the GGS brand with assigned customers
Business Planning
• Develop comprehensive account plans for all accounts
• Provide monthly reports on key accounts including accurate forecasts
• Monitor market trends and identify potential revenue growth areas and risk mitigation strategies in response
• Communicate customer feedback to key stakeholders for use in future revenue/product planning
Skills, Knowledge & Expertise
• Some experience of business-to-business consultative solution sales within the Retail sector and/or sector where service levels are a key driver .
• Must have experience successfully following a structured sales process.
• Position requires a “hunter mentality” that has demonstrated successful penetration of retail companies
• Qualified candidate possesses the ability to provide a solution based selling approach (versus only product selling) to senior level executives in the top end of the larger local and community businesses in their geography.
• Person will sell the full solution set (TCR, TCD, Quick Change, DTP/Coin, CI, Service, New Solutions).
• Experience with “cash handling” products or similar would be advantageous.
• The ability to work independently, flexibly, and with a high degree of initiative
• Excellent presentation, communication and interpersonal skills
• Strong customer focus
• Solid project management skills in the coordination of both internal and external resources
• High level of integrity and work ethic
• Strong aptitude for business case development
• Proficient business writing and presentation skills and a thorough knowledge of Microsoft Office products
• Ability to work independently with a high sense of urgency
• Strong influencing skills