Client Services Manager – Senior Living Home Health
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown Senior Living Office.
Are you looking for an opportunity to grow your career in healthcare while building meaningful relationships with clients, families, and senior living communities? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, supporting field staff, and helping grow the success of our office.
At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability.
What You'll Do
- Coordinate client services and address emergent scheduling needs.
- Manage and proactively grow an assigned caseload.
- Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
- Provide exceptional customer service while ensuring quality home care.
- Partner with Clinical Managers to support and supervise field employees.
- Build strong, collaborative relationships with office and field teams.
- Monitor key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
- Support the overall growth and success of the Allentown Senior Living office.
What We're Looking For:
- Bachelor's degree required.
- Prior healthcare, medical office, home care, or home health experience preferred.
- Knowledge of Medicare and OASIS is a plus.
- Previous supervisory or leadership experience preferred.
- Demonstrated success achieving goals and taking on increasing responsibility.
- Strong computer and organizational skills.
- Excellent communication and interpersonal skills.
- Ambition to grow and advance within BAYADA.
Why Join BAYADA?
At BAYADA, you'll have the opportunity to build your leadership skills, grow your career, and make a meaningful impact on clients and families.
- BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
- Award-winning workplace: proud to be recognized by
- Newsweek’s Best Place to Work for Diversity
- Newsweek’s Best Place to Work for Women
- Newsweek’s Best Place to Work (overall)
- Newsweek’s Best Place to Work for Women and Families
- Glassdoor Best Places to Work
- Forbes Best Places to Work for Women
- Weekly pay
- AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
- Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
- Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
- Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
- Check out our blog: https://www.bayada.com/search?q=Newsweek
- Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
- To learn more about BAYADA Home Health Care benefits, visit: https://www.bayada.com/benefits
Join BAYADA and become part of a team dedicated to delivering exceptional care while helping seniors live safely and independently in their communities.
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.