Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 62 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Since its IPO on the French stock exchange in 1997, Eurofins’ revenues have increased by 32% each year (in compound average). Eurofins is a member of the CAC 40 and Europe Stoxx 600 indices.
Eurofins Consumer Product Testing Division is a rapidly expanding group of approx. 80 laboratories within the Eurofins Scientific Corporation.
The Division is focused on Quality Assurance and Quality of Control of all sorts of consumer goods except Pharma and Food products (which are handled by other sister Divisions).
The MS CRM (Microsoft Dynamics Customer Relationship Management) system is the main Eurofins software application for Customer data management. The main functionalities are:
The ComLIMS is a software-based Laboratory Information Management System which not just supports our laboratories' internal operations but those of the Eurofins Community as a whole.
The ComLIMS database containing each labs’s offer (tests, packages, sales catalogues…) is thereby shared to facilitate cross-selling throughout our laboratory network.
DMS – Document management system, is a SharePoint-type internal tool
Other minor tools
The position
Roles of the position
1. Support the implementation of CRM, ComLIMS and LIMS or both in the labs or business units that don’t currently use them.
2. CRM and ComLIMS database management throughout the Division.
3. Contribution to- and deployment of any further tasks and projects assigned by your superior, related to marketing, sales, production and business development/performance.
CRM responsibilities:
4. Support to the customization/configuration of the tool to the business requirements (e.g. definition of concepts, fields, lists, rules, naming conventions, form and report templates, guidelines, language settings, etc.)
5. Contribute to the reinforcement of the use of the tool throughout the Division
6. Support to users, provision of access & rights
7. Support to CRM responsible in preparing materials for user training and support
8. Support to data quality & integrity (data source integrity, account ownership rules, avoidance of duplicates, etc.)
ComLIMS responsibilities
10. Maintenance of the pricing in the ERP along with the production teams
11. Ensure that the complete service offer is contained in the ERP
12. Contribute to the customization of the extractable (from ComLIMS), structured and well documented sales catalogues
13. Maintain the necessary links between ComLIMS, CRM a LIMS.
DMS and other minor tools
14. Support to maintenance of the tools and troubleshooting.