Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
The Instrumentation Manager has overall responsibility for the development and maintenance of the operations infrastructure of the ICP-OES, AAS, ICP-MS, and the preparation laboratories pertaining to these sections. Through continuous improvement, optimize the utilization of the laboratories and capacity to ensure throughput and quality according to client’s requirements and compliance with our integrity programs. Planning and developing of operational requirements for the above-mentioned sections to ensure the smooth running of these facilities, and overall production and quality objectives for the Geochem are achieved.
- Collectively manage and utilize the laboratory resources (people, IT, software &hardware and training) to ensure a sound operational infrastructure in the Instrumentation sections
- Through sound applications, ensure the required quality standards in the Geochem department is achieved.
- Manage customer complaints and claims through a systematic approach and with clear resolve within the required timelines
- Liaising with the clients regarding queries, concerns, and all relevant technical matters.
- Planning of resources and technical requirements for all major projects in the areas of accountability.
- Continuous improvement in the areas of responsibility to ensure that client and industry demands are met.
- Assist with Health & safety procedures and protocols and ensure that these are adopted and communicated to all laboratory employees.
- Method development and modification of existing services on demand and to continuously looking at broadening the company’s scope of accreditation, this is to be done with the assistance and sign off, of the Technical Specialists.
- Cost control without compromising the quality of the services and products.
- Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.
- Lead, coach and develop the operating team in the laboratory.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by direct line manager.
- Responsible for all SANAS matters relating to the accreditation/compliance of the
- organization (as per responsibilities for Nominated Representative SANAS document
- R-03)
- Ensure that production targets are set and Managed on daily basis.
- Has the responsibility and authority to fulfill the role of Technical Manager as per ISO17025
- Adhere to all quality and safety requirements of the SGS management system.
- Responsible for the Reports that are generated detailing analytical results, and can include opinions and interpretations
Perform any other reasonable tasks as assigned by direct line manager.
Qualifications
Education
- National Higher Diploma – Analytical Chemistry
- National Diploma – Analytical Chemistry
Experience
15 years post graduate experience in analytical chemistry, in particular ICP-OES, ICP-MS, and AAS, as well as management of a section
Additional Information
Required skills:
- Mastery in technical knowledge of analytical processes
- Able to work with technical and management staff
- Able to coordinate and motivate a team towards a common goal
- Energy to motivate a team to always deliver results
- Able to work independently and to coordinate several activities simultaneously
- Effective communication and interpersonal skills
- Has extensive knowledge of international standards and specifications used by the industry
- Is innovative with a systematic approach for problem solving
- Acts quickly and decisively; able to make tough calls
- Holds self and others accountable
- Works well under pressure.
- Challenges the status quo