Starting Pay: $18-$19/hour
About Us
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!
Role and Team
Reporting to the Inspections or Operations Manager executing processes at our facility to ensure our team members, customers, and assets are protected. At our gates, you will be the face of ADESA to our customers, vendors and associates. You will play an active role in ensuring our Inventory Control procedures are followed. You will be adept at utilizing ADESA technology. You will support vehicle location research when necessary. This position is hourly and reports to the Operations or designated manager. This position may work various shifts and weekends.
Responsibilities
- Secure all gates and buildings and patrol the premises. Sound alarms and notify authorities in case of emergency.
- Verify only authorized individuals enter the property. Provide facility directions to customers, vendors and transporters.
- Check gate passes to ensure vehicles are authorized to exit property.
- Check departing vehicles to guard against theft of company property.
- Greet customers at the gate and provide prompt and courteous service. Resolve customer complaints in a friendly manner.
- When difficult situations arise, de-escalate situations to ensure we win with partners and collaborate on the forefront.
- Watch and report irregularities such as fire hazards, leaking water pipes and doors left unsecured.
- Account for and identify all keys, codes or other safety and security information
- Maintain a current list of emergency and management telephone numbers
- Maintain good operating condition of all equipment and facilities, including handheld devices and printers. Notify management of all breakdowns and maintenance needs.
- Maintain a professional appearance and orderly work environment
- Practice and promote teamwork continuously. Set a good personal example of attitude and performance
- Maintain a good flow of communication with all auction team members and leaders
- Any other duties assigned by the designated manager
Skills and Attributes
- 1 - 2 years of experience within a customer service environment
- Strong attention to detail and communication skills
- Ability to relate well with others and establish strong working relationships
- Ability to handle conflict situations in a positive way
- Ability to accurately enter data on a handheld device or computer
- Strong customer service skills
- Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
Qualifications
- High School diploma or GED preferred
- Ability to work in all weather conditions
- Requires computer data entry skills
- Must adhere to regular and predictable attendance
- Must be 18 years of age and have a valid driver’s license that meets the requirements
- Able to safely drive a variety of make/model/sizes of vehicles
- Requires standing for extended periods
ADESA Values
- Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.
- We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
- There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
- Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
- Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
- Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.
- Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
- The physical activity requirements of the position range from Light to Medium Physical Work.
- Constant - standing, watching, touching, listening, walking, talking
- Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
- Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
- Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working Conditions
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.