Who We Are
We’re Pinnacle — an experiential marketing house. Strategists, creatives, builders, and your future besties, all fueled by the same pursuit: we’re never satisfied. Our name is an ambition. We chase down the next “holy smokes, they actually did that” moment. And then, we do it again.
The Role
We are recruiting for a Senior Account Manager to join our team in our Irvine, California location. Our Senior AMs are the backbone of our account teams! You partner with Account Directors, run projects through our system with little direction, and drive the internal communication needed to pull off the amazing projects we produce.
Think of this role as ground control, the hub of the bicycle wheel, the one who keeps everything moving. This is an in-office position in Irvine, where our teams collaborate in person every day.
What You’ll Do
- Partner with Account Directors, who lead client relationships, to keep clients’ expectations met or exceeded through flawless project execution
- ndependently while collaborating with the Account Director for guidance
- Coordinate and manage projects from initial design through final payment, including quotes, design, client approval, kick-off meetings, detailing, production, shipping, on-site service needs and invoicing
- Act as intermediary between client and internal teams, taking initiative to address questions and concerns before they put a project at risk
- Manage show services: coordinate, order, submit and track services from pre-show through on-site and final billing
- Track shipping and ship dates, and document all changes and additions to projects for billing purposes
- Travel as needed (20-25%)
Who You Are
- 5+ years of current work experience as a Senior level account manager in the tradeshow industry, including hands-on show services experience
- Ability to organize and disseminate the details included in multiple large projects
- Once trained on how we work, proven mastery of the Senior Account Manager role and the ability to run projects through the system
- Exceptional organization: the ability to organize, track and disseminate the details of multiple large projects simultaneously
- Strong initiative and self-direction. You anticipate needs and act without waiting to be asked
- Comfort in a fast-paced environment, handling multiple projects with short turnaround times. This is self-directed work and requires a lot of trust and focus
- Experience coordinating logistics across multiple partners and venues with tight timelines
- Able to read construction drawings; familiarity with how things are built and construction techniques across a wide variety of materials
- Skilled at developing and maintaining strong working relationships with clients and internal teams
- Enjoy being in a supportive role and able to take the lead when needed
- Familiarity with standard concepts, practices, procedures in the event and exhibit fabrication/trade show industry
- Experience working within an ERP, billing, quoting, invoicing. You enjoy the details of keeping it all tidy
- Able to work long hours to get projects done, with travel required
- Proficient in Microsoft Office (Word, Excel, Outlook, presentation programs) and familiar with Adobe Creative Suite
- College degree preferred
Not For You If…
- You wait for information to come to you
- You aren't organized
- You prefer the easy way
- You need to be told what to do next
- You want a remote or hybrid role
- You don't love live events
Why Pinnacle?
- You love live events, you’re a born tinkerer, you like seeing big brands come to life
- You want to be part of a fun company in the Irvine area. Being in the office on the daily is important to you
- Competitive pay, benefits, and flexibility to do your best work where you work best
To apply for this position, please supply a resume. We look forward to hearing from you!