It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
About This Role
Universities, education departments and government agencies across Australia are being asked to serve students and citizens better with less. Enquiries, enrolments, applications and support often run across disconnected systems and teams. As a Senior Advisory Solution Consultant on our ANZ CRM & Industry Workflows team, you’ll help them rethink how those services work on ServiceNow.
This role leads our CRM specialist coverage for education across Australia. You’ll work with universities, TAFEs and state education departments. You’ll also support other state government agencies, and occasionally federal, alongside our wider public sector team. You’ll join a collaborative team that invests in your growth, and help shape how we take ServiceNow to education.
What you get to do in this role:
Why Join Us
ServiceNow is one of Fortune’s 100 Best Companies to Work For. You’ll get a whole sector to shape, with AI already live in customer conversations. You’ll join a team that collaborates rather than competes. We invest in your growth through certifications, mentoring and peer networks. You’ll have flexibility and trust in how you work, competitive pay with salary, variable incentives and equity, and the autonomy to bring your own thinking to complex problems.
To be successful in this role you have:
Also Valuable
Experience working in or for a university, TAFE, education department or government agency. ServiceNow or related certifications. Background in consulting, systems integration, contact centre or CRM transformation. A track record in thought leadership, such as sector conference sessions.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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