Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
- The Unified Security and Exposure Management (USEM) team equips the modern CISO organization to see, prioritize, and remediate risk across the enterprise attack surface. We are looking for a leader to define the next generation of these product lines as AI-native by design, built for the post-mythos world reshaping how CISOs manage cyber risk, prioritize remediation, and operationalize security outcomes at scale. This is a very strategic position for our company. As a Sr. Director of Product Management you will lead product innovation, influence product direction, define architecture, and ensure the quality of enterprise-grade security products.
- As a Sr. Director of Product Management, you will lead a team of Product Managers in the ideation, defining, designing, and development of the next generation of USEM. You will lead by example on the defining challenge of this space — building AI-native, agentic security operations that enterprises can trust to run at scale, grounded in the data, workflows, and integrations their security programs already depend on — solving complex business problems for the CISO organization in a high-energy, startup-like environment with experienced industry leaders and a highly collaborative team.
- This role will require you to interface with large-enterprise customers, CISOs, and internal teams across the platform and security portfolio — understand the evolving needs of security teams and deliver reliable, scalable solutions that reduce risk. The successful candidate will have an established background in enterprise cybersecurity, a track record of defining product roadmaps focused on top-line growth and getting customers to value, strong technical depth & excellent communication skills.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. You understand what it takes to make AI dependable inside mission-critical enterprise workflows — the reliability, governance, and grounding in real data and systems that security operations demand.
- Deep cyber domain expertise in one or more of CTEM (Continuous Threat Exposure Management), cloud security, vulnerability management, or SIEM — with real fluency in how a CISO organization operates, buys, and measures success.
- Proven experience building and scaling enterprise-grade products sold to large enterprises, including a strong understanding of how to architect and build on large-scale platforms that leverage shared services.
- Establish a compelling vision for USEM and provide thought leadership across the interconnected security portfolio.
- Drive product roadmap to deliver innovation, collaborating closely with different product lines and driving to a common goal.
- Work closely with architects and engineering directors to design reliable, secure, and scalable solutions while ensuring a frictionless user experience.
- Comfortable with a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress, and success across a cross-functional team.
- Excellent communication skills, ability to present complex technical information in a clear and concise manner to a variety of audiences
- 12+ years of product management, engineering, or relevant industry experience in high tech, enterprise software, or cybersecurity.
Desirable
- AI or agentic product experience delivered inside enterprise workflows at scale — pairing governance, reliability, and explainability with modern AI capabilities.
- Experience with the ServiceNow Platform or a comparable large-scale enterprise platform.
- Direct experience developing or managing products in the CTEM, vulnerability management, cloud security, or SIEM space.
- Experience leading a major platform transition, category-defining launch, or new-category creation in enterprise security software.
JV20
For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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