Senior Staff Technical Product Manager, Conversational AI

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

We're looking for a Senior Staff Technical Product Manager to own strategy & execution across AI powered product experiences within a fast-moving, AI-driven organization. This role goes beyond delivering against a roadmap — you'll help define the roadmap itself, using data-driven prioritization and strong product sense to decide what matters most. You'll operate across a wider cross-functional surface area, requiring sharper stakeholder management, influencing, and negotiation skills to align multiple teams and senior partners around a shared direction. 

This role is for someone with proven, hands-on execution experience at scale — not theoretical AI knowledge. We're looking for concrete evidence of AI products you've shipped, the technical and business tradeoffs you navigated, and the cross-functional outcomes you drove, not conceptual familiarity with AI. 

What You'll Own 

• Strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework, not just executing against one. 
• Data-driven decision-making at scale: using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact. 
• High-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute. 
• Cross-functional leadership: aligning multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority. 
• Mentorship of more junior product managers, raising the execution and technical bar across the team. 

Why This Role Matters 

• Broader scope and higher-leverage ownership over how a significant piece of the AI portfolio evolves. 
• Direct influence on strategy and prioritization decisions with visible impact on business outcomes. 
• A seat at the table with senior engineering, data science, and product leadership shaping the direction of a fast-scaling AI organization. 

 

What Success Looks Like 

• A roadmap and prioritization framework that is data-backed, well-understood by stakeholders, and consistently delivered against. 
• Strategy and requirements documents that require minimal rework and are trusted by senior technical and business stakeholders. 
• Demonstrated ability to align and influence senior cross-functional partners without direct authority, resolving competing priorities effectively. 
• Evidence of raising the bar for more junior PMs through mentorship and modeling strong execution. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of product management experience, with recent, hands-on experience shipping AI or data-powered products at meaningful scale — not just conceptual AI knowledge. 
• Strong data sense and demonstrated ability to drive prioritization decisions using product analytics and experimentation, with measurable business impact. 
• Proven ability to write clear, senior-level strategy, requirements, and prioritization documents that stakeholders rely on. 
• Strong stakeholder management, influencing, and negotiation skills across senior, cross-functional, and sometimes competing priorities. 
• Excellent verbal and written communication skills, with a track record of aligning diverse technical and business audiences. 
• A track record of proven execution — specific, verifiable examples of AI products shipped, tradeoffs navigated, and outcomes delivered. 
• Strong technical fluency; comfortable engaging deeply with engineering on architecture and feasibility tradeoffs. 
• Experience mentoring or informally guiding more junior product managers is a plus. 

 

FD21

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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